Dispatch Manager - Field Operations

SouthernCarlson; Tucker (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, Vision

401(k) with Company Match

Paid Time Off and Holidays

Job summary

SouthernCarlson is seeking a Dispatch Manager in Tucker, GA to lead all dispatch and transportation operations. You will schedule vendor deliveries and customer shipments using our fleet, while driving efficiency, compliance, and cost control.

The role requires a professional with a background in logistics and a history of supervisory experience, capable of strategic decision-making under time constraints. Competitive salary with bonus and comprehensive benefits are provided.

Qualifications

• 3 years of experience in logistics, transportation management, or dispatch operations.
• Dispatch supervision or leadership experience.
• Strong organizational, communication, and problem-solving skills.
• Proven ability to manage logistics or fleet operations.
• Ability to make independent, strategic decisions under time constraints.
• Knowledge of DOT regulations and routing systems.
• Analytical mindset with ability to interpret performance data.
• Ability to lift up to 50 lbs occasionally.
• Strong written and verbal communication and conflict resolution skills.
• Ability to establish and maintain effective working relationships.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Lead and manage dispatch and transportation functions, including scheduling deliveries with company fleet resources.
• Implement dispatch procedures and policies to improve route efficiency and on-time delivery.
• Exercise discretion in planning driver assignments and prioritizing routes.
• Oversee DOT compliance programs across fleet and drivers.
• Manage and evaluate driver performance including training and corrective action.
• Resolve escalated customer or vendor issues balancing satisfaction and policy.
• Collaborate with operations and leadership to forecast delivery needs and allocate resources.
• Follow all safety policies including proper PPE use.
• Perform other duties as assigned.

Skills

Leadership

Logistics

Transportation management

Dispatch operations

DOT regulations

Education

Bachelor’s degree in Business Administration or related field

Job description

Dispatch Manager

Location: Tucker, GA
Schedule: Monday – Friday
Compensation: Based on experience, Salary + bonus

About Us

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. Since 1947, we’ve built our foundation on service, trust, and a commitment to providing professional-grade solutions that keep our customers running strong.

We offer the broadest selection of high-quality products from top suppliers in the industry—backed by tool repair services, reliable expertise, and a passion for helping contractors, builders, and manufacturers succeed.

At SouthernCarlson, Our Promise Means More™ because how we serve matters just as much as what we deliver.

Position Overview

The Dispatch Manager overseesandoptimizestheCompany’s delivery andlogisticsoperations, ensuring service excellence, compliance, and cost efficiency. This roleis responsible fordeveloping dispatch strategies, managing driver performance, and driving process improvements that align with companyobjectives.

What You’ll Be Doing

• Lead and manage all dispatch and transportation functions, including scheduling inbound vendor deliveries and outbound customer shipments using company fleet resources.
• Implement dispatch procedures and policies to improve route efficiency, on‑time delivery, and service standards.
• Exercise discretion and independent judgment in planning driver assignments, resolving service issues, and prioritizing delivery routes tooptimizeproductivity and cost.
• Oversee DOT compliance programs, ensuring all fleet and driver operations adhere to federal and state regulations.
• Manage and evaluate driver performance, including training, scheduling, and corrective action as necessary tomaintainoperational excellence.
• Resolve escalated customer or vendor issues, balancing customer satisfaction with operational priorities and company policy.
• Collaborate with operations and leadership teams to forecast delivery needs, align resources, and contribute to overall business planning.
• Follow all company safety policies and procedures, including proper use of required personal protective equipment (PPE).
• Perform other duties as assigned.

You May Be a Good Fit If You Have:

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or arelated field; or equivalent combination of education and relevant experience.
• 3years of experience inlogistics, transportation management, or
• Dispatch operations, with at least 2 years in a supervisory or leadership role.
• Excellent organizational, communication, and problem-solving skills.
• Strong leadership and organizational skills with proven experience managinglogisticsor fleet operations.
• Ability to make independent, strategic decisions under time constraints.
• Understanding ofDOT regulations, compliance, and routing systems.
• Analytical mindset with the ability to interpret and act on performance data.
• Ability to lift up to 50 lbs occasionally
• Excellent communication and conflict resolution skills.
  Skilledin communicating effectively verbally and in writing.
• Ability toestablishand maintain effective working relationships.
• Knowledgeof andthe ability toutilizebasic technology and online tools.
• Proficient with Microsoft Office products, including Word, Excel,PowerPointand Outlook.

Why You’ll Love It Here

Competitive Compensation – Base salary + bonus
Collaborative Family Culture – Team-first environment built on trust and respect
Career Growth Opportunities – We promote from within and support long‑term success
Comprehensive Benefits:

• Health, Dental, Vision
• 401(k) with Company Match
• Paid Time Off and Holidays

Our Core Values

Respect – We build relationships on trust, collaboration, and kindness while taking the time to learn, grow, and celebrate wins together.
Integrity – We go above and beyond to help customers and employees and do what’s right to resolve issues.
Teamwork – We support and encourage one another while working together to deliver a top‑notch customer experience.
Family Environment – We’re a nationwide company with a local, family-like feel at every branch.