Dispatch Manager

CRST The Transportation Solution, Inc.; Warren (MI); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical coverage

Retirement match

Paid time off

Job summary

CRST The Transportation Solution, Inc. is seeking a Dispatch Manager in Warren, MI to coordinate daily dispatch activities, manage freight movement, and communicate with drivers for safe, compliant, and on-time service.

This role partners with internal teams to support continuity, driver engagement, and service reliability across shifts. The position requires a High school diploma or equivalent and experience in dispatch or fleet operations.

Qualifications

• High school diploma or equivalent required.
• Experience in dispatch, logistics coordination, or fleet operations.
• Working understanding of DOT regulations, Hours of Service, and transportation safety requirements.
• Strong communication, organization, and multitasking skills.

Responsibilities

• Operational Leadership and Performance: Support daily fleet operations by managing dispatch activities, coordinating freight movement, and maintaining strong communication with drivers to ensure compliance, safety, and on-time performance.
• Team Leadership and Development: Partner with fleet managers to support driver communication, resolve issues, and promote operational consistency across shifts.
• Customer and Internal Communication: Maintain open, timely, and professional communication with drivers, internal departments, and customer teams to ensure reliable service and operational continuity.
• Safety and Compliance: Ensure all drivers comply with DOT and HOS regulations; report any safety or compliance concerns.
• Performance Monitoring and Analysis: Track load status, driver availability, and service metrics; communicate potential issues or delays to maintain customer satisfaction.
• Cross-Functional Collaboration: Coordinate with planning, maintenance, and customer service teams to resolve challenges and support load completion.
• Continuous Improvement: Identify recurring issues and recommend process or communication improvements.
• Availability: Maintain flexibility to support 24/7 operations and off-hours coverage.
• Accountability and Reliability: Maintain regular attendance and perform other duties as assigned.

Skills

Strong communication

Organization

Multitasking

Education

High school diploma or equivalent

Two-year degree or applicable work experience

Tools

Transportation management systems

Dispatching software

Job description

Who We Are

Headquarters

Headquarters: Cedar Rapids, IA

Position Location

Position Location: Warren, MI (23500 Mound Rd)

About CRST

CRST is celebrating 70+ years of grit, growth, and forward momentum - a legacy built on safety, integrity, and delivering on our commitments. At CRST, you'll be part of a team backed by a company committed to operational excellence, strong partnerships, and long-term success.

CRST Dedicated Solutions

CRST's Dedicated Solutions team strives to provide customers with the flexibility of a private fleet – focused on speed, efficiency and value – without the expense. We work to deliver service excellence to our retailers and producers, relentlessly working toward more consistent, dependable and high-quality delivery services to make us an invaluable part of supply chain logistics.

The Opportunity

The Dispatch Manager supports daily fleet operations by coordinating dispatch activity, managing freight movement, and maintaining clear, consistent communication with drivers to ensure safe, compliant, and on-time service. This individual contributor role partners closely with internal teams and, when applicable, customer contacts to support operational continuity, driver engagement, and service reliability across assigned shifts, including off-hours support.

Job Schedule

Sunday - Thursday 11 am - 8 pm

Compensation

$70,000 Starting salary (Pay Bi-Weekly) *A final amount is dependent on factors including prior relevant experience, knowledge, and location. Typically, selected candidates are hired at a rate between the minimum and midpoint of the range.

Benefits

Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.

Essential Duties And Responsibilities

• Operational Leadership and Performance: Support daily fleet operations by managing dispatch activities, coordinating freight movement, and maintaining strong communication with drivers to ensure compliance, safety, and on-time performance
• Team Leadership and Development: Partner with fleet managers to support driver communication, resolve issues, and promote operational consistency across shifts
• Customer and Internal Communication: Maintain open, timely, and professional communication with drivers, internal departments, and customer teams to ensure reliable service and operational continuity
• Safety and Compliance: Ensure all drivers comply with Department of Transportation (DOT) and Hours of Service (HOS) regulations; promptly report any safety or compliance concerns
• Performance Monitoring and Analysis: Track load status, driver availability, and service metrics; proactively identify and communicate potential service issues or delays to maintain customer satisfaction
• Cross-Functional Collaboration: Coordinate with planning, maintenance, and customer service teams to resolve operational challenges and support load completion
• Continuous Improvement: Identify recurring operational issues and recommend process or communication improvements to enhance efficiency and reliability
• Availability: Maintain flexibility to support 24/7 operations and ensure appropriate coverage during off-hours or unplanned events
• Accountability and Reliability: Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

Requirements

• Education: High school diploma or equivalent
• Physical Requirements: Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided. (Omit if not applicable)
• Experience: Experience in dispatch, logistics coordination, or fleet operations
• Knowledge: Working understanding of DOT regulations, Hours of Service, and transportation safety requirements
• Skills: Strong communication, organization, and multitasking skills with attention to accuracy and timeliness

Preferred Qualifications

• Education: A two-year degree or applicable work experience with demonstrated success
• Industry Experience: Experience supporting customer-specific fleet operations
• Technology: Proficiency in transportation management systems or dispatching software
• Customer Service: Strong interpersonal skills and ability to manage time-sensitive situations
• Problem Solving: Ability to identify challenges, analyze data, and implement practical solutions

Crst Core Value

Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

Eeo Statement

CRST The Transportation Solution, Inc. is an equal opportunity employer. The Company prohibits unlawful discrimination against any applicant or employee based on race (including hair texture and protective hairstyles), color, religion, creed, religious practices, sex (including pregnancy, childbirth, breastfeeding, reproductive health decision-making, sexual orientation, gender identity, gender expression, and related conditions), national origin, ancestry, age, disability, genetic information, military status, veteran status, marital status, or any other status protected by applicable federal, state, or local law.