Dispatch Manager

Transdev North America, Inc.; Dallas (TX); On-site; USD 69,000 - 72,000; Full time

Benefits offered by this job

Vacation

Sick days

Holidays

401(k) retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Job summary

Transdev North America, Inc. in Dallas, TX is hiring a Dispatch Manager to lead the dispatch team, ensure routes run on time, and provide timely instructions to Operators with a strong emphasis on safety.

The role requires customer-service orientation and will oversee schedules, performance metrics, and staff training while maintaining compliance with DOT requirements and company policies.

Qualifications

• High school diploma or equivalent required.
• 2-3 years transit supervisory experience preferred.
• Computer literate with intermediate knowledge of Microsoft Office.
• DOT drug testing and physical may apply; DOT Part 40 compliance.
• Strong leadership, organizational, and communication skills.

Responsibilities

• Manage the dispatch team and ensure routes are filled and on-time.
• Learn and maintain proficiency in dispatch software.
• Hire and train new employees and lead them effectively.
• Monitor route performance and take corrective actions as needed.
• Oversee schedules and ensure client needs are met.
• Respond to inquiries from customers and drivers regarding no-shows, cancellations, and trips.

Skills

Leadership

Communication

Customer service

Problem solving

Team management

Safety awareness

DOT knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Transdev in Dallas, Texas is hiring a Dispatch Manager. Our Dispatch Manager ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev Is Proud To Offer

• Competitive compensation package of minimum $69,000 – maximum $72,000 annually

Benefits Include

• Vacation: minimum of three (3) weeks
• Sick days: 5 days
• Holidays: 7 standard days
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy

Key Responsibilities

• Manages the activities of all members of the dispatch team
• Learn and maintain proficiency in all software used in dispatch
• Hire and trains new employees, as well as managing and leading them to be effective in their roles
• Oversee road service and trip performance measures, (i.e. route start time, on-time performance, incidents)
• Responsible for making sure all goals are achieved daily, utilizing all appropriate systems
• Manages team schedules and ensuring no conflicts or gaps to satisfy the client’s needs
• Respond to customer and driver questions and concerns about no shows, cancellations, and missed trips
• Manage vehicle operator emergency situations & escalated calls
• Supervise staff across all shifts
• Manage department reports and other communication tools
• Support employees and drivers with internal and external requests
• Prioritize calls based on importance and urgency
• Create, develop and communicate standard operating procedures
• Maintains contact with drivers to communicate updates, delays, or special instructions
• Accurately track and respond to complaints to reduce and eliminate unnecessary and/or additional wait times
• Manages and enforces all company polices and procedures with direct reports and consistently issue coaching and corrective actions according to policy.
• Other duties as required

Qualifications

• High school diploma or equivalent.
• Minimum 2-3 years of transit supervisory experience preferred.
• Computer literate with intermediate knowledge of Microsoft Office
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason
• Strong leadership and organizational skills with the ability to work independently and drive results
• Excellent verbal and written communication skills, with the ability to engage effectively with diverse audiences
• High level of problem-solving and critical-thinking skills to address service concerns proactively
• Other duties as required

Physical Requirements

The essential functions of this position require the ability to:

• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
• Push and pull objects up to 35 pounds, occasionally throughout the workday; lift material weighing up to 35 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
• Potentially withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise
• Conduct oral and written presentations on behalf of the organization
• Perform other related duties as assigned

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodation for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free Workplace

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.