Dispatch & Logistics Coordinator (Afternoon Shift)

Maersk; Colton (CA); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk is seeking a Dispatch Customer Service Representative – Home Delivery (3PL) to support daily operations onsite at the client facility. You will coordinate between the client, drivers, and internal teams, monitor delivery progress, and communicate status and exceptions promptly.

The role requires strong communication, organization, and multitasking in a fast-paced environment, with proficiency in standard office software and dispatch systems.

Qualifications

• Experience in dispatch, logistics, transportation, or customer service preferred.
• Proficient with MS Office and dispatch management systems.
• Strong communication and organizational abilities.

Responsibilities

• Monitor daily home delivery routes and provide operational support to drivers and field teams.
• Communicate with drivers to resolve delivery issues, delays, and customer concerns.
• Respond promptly to client emails regarding delivery status and updates.
• Coordinate with the client's team to meet delivery expectations and service levels.
• Track deliveries and document route updates, delays, and completed stops.
• Escalate operational issues and work with management on timely solutions.
• Maintain accurate records of customer communications and reports.
• Build positive relationships with the client and internal teams while delivering excellent service.

Skills

Strong communication

Interpersonal skills

Multitasking

Organizational skills

Problem-solving

Team collaboration

Client communication

Tools

Microsoft Office

Dispatch systems

Job description

Maersk is seeking a Dispatch Customer Service Representative – Home Delivery (3PL) to support daily operations onsite at the client facility. You will coordinate between the client, drivers, and internal teams, monitor delivery progress, and communicate status and exceptions promptly.

The role requires strong communication, organization, and multitasking in a fast-paced environment, with proficiency in standard office software and dispatch systems.