Dispatch Lead: Fast-Paced Towing & Customer Service

West Michigan International; Grand Rapids, Northern (MI, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with company match

HSA/FSA options

Disability insurance

Paid holidays

Sick leave & PTO

Job summary

West Michigan International is seeking a Central Dispatcher to join the team in Grand Rapids, MI. You will coordinate towing, roadside, and tire-service calls, providing customers with updates and ETA while coordinating with drivers, law enforcement, and service partners.

The role requires strong organization, clear communication, and ability to manage multiple tasks in a fast-paced environment. Shifts available: 1st, 2nd, or 3rd; employment is full-time with competitive benefits.

Qualifications

• 5+ years in a fast-paced customer service role.
• 3-5 years of dispatch experience preferred.
• Strong communication and multitasking abilities.
• Professional appearance and punctuality.
• Technical or mechanical background in transportation.

Responsibilities

• Coordinate and dispatch towing, roadside service, and tire service calls to field operators.
• Act as the primary communication link for customers, providing updates and ETA.
• Manage daily schedules for tow truck operators to ensure coverage.
• Maintain ongoing communication with drivers, customers, law enforcement, and service providers.
• Accurately input and maintain records of service requests, dispatch details, and billing.
• Assess situations quickly to determine the best course of action.
• Ensure dispatch operations comply with policies and safety standards.
• Liaise with repair shops, insurance companies, and partners to coordinate delivery.
• Prepare and submit regular reports on dispatch operations and incidents.
• Coordinate emergency response efforts for breakdowns and accidents.

Skills

Organized personality

Communication skills

People management

Time management

Problem-solving under pressure

Customer service experience

Dispatch experience

Job description

West Michigan International is seeking a Central Dispatcher to join the team in Grand Rapids, MI. You will coordinate towing, roadside, and tire-service calls, providing customers with updates and ETA while coordinating with drivers, law enforcement, and service partners.

The role requires strong organization, clear communication, and ability to manage multiple tasks in a fast-paced environment. Shifts available: 1st, 2nd, or 3rd; employment is full-time with competitive benefits.