Operations Manager

via; Sioux Falls (SD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via is seeking an Operations Manager in Sioux Falls for an in-person, high-ownership role that leads daily operations, drivers, and rider experience. You’ll work hands-on in the field and coordinate with city partners to keep services running reliably.

The role emphasizes safety, DOT/FMCSA compliance, and building strong driver relationships while using data to drive practical improvements and scalable scheduling for large-scale operations.

Qualifications

• Experience in people management, logistics, or process-oriented work.
• Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through.
• Hands-on, proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen.
• Strategic thinker with ability to problem-solve and mitigate recurring issues over time.
• Mission-driven, focused on expanding access to transportation and improving community mobility.
• Deep understanding of fixed-route transit challenges, including time-point adherence, breakdown escalations, and run scheduling for large-scale operations.
• Proven track record of managing CDL drivers with safety and DOT/FMCSA compliance while maintaining morale.
• Able to commute to the Sioux Falls area 5 days a week.

Responsibilities

• Run the daily onsite operations to ensure safe, reliable, accessible transportation.
• Make real-time decisions about fleet, driver supply, compliance, rider needs, and issues.
• Guide and support drivers, build strong relationships, and address concerns.
• Turn rider and community feedback into tangible improvements and collaborate on actionable changes.
• Use data and technology to understand service performance and implement efficiency-improving solutions.
• Serve as the operational bridge between city partners, drivers, and Via central teams.

Skills

Operations management

People management

Logistics

Customer service

Job description

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals.

As an OperationsManager at Via, you are the force that keeps our services running reliably for the communities that depend on them. This is a high ownership, boots-on-the-ground role where you’ll lead daily operations, tackle real-time challenges, and continuously elevate the rider and driver experience.

This is a fully in-person position with the expectation that you will be onsite 5 days per week.

What You’ll Do:

• Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation
• Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service
• Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service
• Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements
• Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience
• Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life

Who You Are:

• Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work
• Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through
• Hands‑on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen
• Tactical and strategic, able to problem‑solve issues as they come up but also think long term about solutions to mitigate these occurrences
• Mission driven, motivated by expanding access to transportation and improving how communities move
• You possess a deep understanding of the unique challenges of fixed‑route transit, including managing time‑point adherence, breakdown escalations, and the logistical complexities of run scheduling for large‑scale operations
• You have a proven track record of managing and retaining professional CDL drivers, emphasizing a culture of safety and compliance (DOT/FMCSA) while maintaining high morale in a high‑pressure environment
• Able to commute to the Sioux Falls area 5 days a week

Compensation and Benefits:

• Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Salary Range: $65,000-$90,000 / per year.
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Via's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.