Dispatch Lead

DO & CO AG; Boston (MA); On-site; USD 4,119,000 - 5,455,000; Full time

Benefits offered by this job

401K

Healthcare benefits

Daily meals

Job summary

DO & CO AG in Boston seeks a Dispatcher Lead to coordinate transportation between our production facility, vendors, and the Airport. You will supervise drivers, ensure on‑time dispatch, and maintain TSA/ID compliance. Strong planning, communication, and flexible shifts are required.

As a full‑time role, you’ll enjoy benefits such as healthcare and daily meals, with opportunities for career growth in a global hospitality group.

Qualifications

• Capable to work independently as well as in a team environment.
• Requirements necessary to obtain airport ID.
• Excellent planning and coordination skills.
• Team leader qualities and outstanding communication skills.
• Dedication and attention to detail with regards to customer service.
• Solution seeker and effective decision maker.
• Hands-on in order to make sure all flights are successfully dispatched on time.
• The ability to manage quickly to overcome any deficiencies in the transportation department.
• Flexibility (different shifts - night, weekends, holidays).
• Minimum of 1 years of work experience in the similar role.
• Proficient computer skills (Particularly Microsoft Word, Excel, Outlook, etc.)

Responsibilities

• Coordinate transportation activities between our main production facility, third party vendors and the Airport.
• Manage on time delivery of products, goods and services.
• Plan, forecast, schedule and communicate transportation activities and monitor all aircraft arrival/departure timings and other updates.
• Supervise, motivate, and assist a large team of drivers and driver helpers; ensure schedules and documentation.
• Communicate important information from airline clients to respective departments.
• Ensure compliance with food safety and hygiene regulations as stated in the handbook.

Skills

Independent worker

Team leadership

Planning & coordination

Communication

Customer service

Decision making

Problem solving

Flexibility

Flight dispatch

Microsoft Word/Excel/Outlook

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

We have an incredible opportunity for a dynamic, energetic, and eager Dispatcher Lead in Boston.

About DO & CO:

We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 32 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly - sometimes beyond our own expectations.

What we offer:

• Competitive Pay: $34.18 hourly
• Full-time employees are eligible for 401K and healthcare benefits; Medical, Dental & Vision.
• Daily Complimentary Meals (Breakfast, Lunch and Dinner).
• An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality.
• Genuine career development opportunities, both nationally and internationally.
• The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry.

Responsibilities:

• All airport-related positions require applicants to successfully complete the mandatory airport security clearance process for their assigned location. This includes meeting all TSA and U.S. Customs requirements, as outlined in 49 CFR 1542.209, and obtaining the appropriate airport-issued identification badge (e.g., SIDA, AOA, or equivalent), in accordance with local airport authority regulations.
• Coordinate transportation activities between our main production facility, third party vendors and the Airport. Manage on time delivery of products, goods and services. Plan, forecast, schedule and communicate transportation activities and Monitor all aircraft arrival/departure timings and other operational updates
• Supervise, motivate, and assist a large team of drivers and driver helpers (including schedules and documentation). Comply with all applicable rules/regulations. Receive important incoming calls/information from airline clients and the airport and communicate it to respective departments. Comply with all food safety and hygiene regulations as stated in the food safety management system handbook. Report problems with the food safety management system to their manager and the hygiene and food safety team

Qualifications:

• Capable to work independently as well as in a team environment
• Requirements necessary to obtain airport ID
• Excellent planning and coordination skills
• Team leader qualities and outstanding communication skills
• Dedication and attention to detail with regards to customer service
• Solution seeker and effective decision maker
• Hands-on in order to make sure all flights are successfully dispatched on time
• The ability to manage quickly to overcome any deficiencies in the transportation department
• Flexibility (different shifts - night, weekends, holidays)
• Minimum of 1 years of work experience in the similar role.
• Proficient computer skills (Particularly Microsoft Word, Excel, Outlook, etc.)

Diversity & Inclusion statement

DO & CO provides equal employment opportunities. Applicants will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other protected characteristic.