Dispatcher

DO & CO AG; Boston (MA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

401K

Health, dental & vision

Daily meals

Career development

Job summary

DO & CO in Boston seeks a dynamic Dispatcher to coordinate transportation, supervise drivers, and ensure on-time deliveries in a fast-paced hospitality environment. You will work with airline clients and airport authorities, navigate security requirements, and support a team across shifts.

The ideal candidate has at least 1 year in a similar role, strong planning and communication skills, and proficiency with MS Office. Competitive pay and full benefits accompany this opportunity.

Qualifications

• Minimum 1 year of work experience in a similar role.
• Proficient computer skills in MS Word, Excel, Outlook.
• Excellent planning and coordination skills.
• Strong team leadership and communication.
• Detail-oriented with strong customer service.
• Capable of obtaining airport ID.
• Flexible for night, weekend, and holiday shifts.
• Hands-on to ensure flights are dispatched on time.
• Ability to adapt quickly to transportation challenges.

Responsibilities

• Coordinate transportation between the main production facility, third party vendors and the Airport.
• Manage on-time delivery of products, goods and services.
• Plan, forecast, schedule and communicate transportation activities.
• Monitor aircraft arrival/departure timings and updates.
• Supervise drivers and driver helpers, including schedules and documentation.
• Receive calls from airline clients and airport and inform departments.
• Comply with TSA, U.S. Customs, and local airport rules.
• Work long hours on foot in varying temperatures.
• Flex shifts including nights, weekends, holidays as needed.
• Perform other duties as assigned.

Skills

Team leadership

Planning

Communication

Customer service

Decision making

Flight dispatch

Flexibility

MS Office

Tools

MS Word

MS Excel

MS Outlook

Job description

We have an incredible opportunity for a dynamic, energetic, and eager Dispatcher in Boston.

About DO & CO

We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 32 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly – sometimes beyond our own expectations.

What we offer

• Competitive Pay: $25.00 hourly
• Full-time employees are eligible for 401K and healthcare benefits; Medical, Dental & Vision.
• Daily Complimentary Meals (Breakfast, Lunch and Dinner).
• An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality.
• Genuine career development opportunities, both nationally and internationally.
• The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry.

Responsibilities

• All airport-related positions require applicants to successfully complete the mandatory airport security clearance process for their assigned location. This includes meeting all TSA and U.S. Customs requirements, as outlined in 49 CFR 1542.209, and obtaining the appropriate airport-issued identification badge (e.g., SIDA, AOA, or equivalent), in accordance with local airport authority regulations.
• Coordinate transportation activities between our main production facility, third party vendors and the Airport.
• Manage on time delivery of products, goods and services.
• Plan, forecast, schedule and communicate transportation activities and monitor all aircraft arrival/departure timings and other operational updates
• Supervise, motivate, and assist a large team of drivers and driver helpers (including schedules and documentation).
• Receive important incoming calls/information from airline clients and the airport and communicate it to respective departments.
• Comply with all food safety and hygiene regulations as stated in the food safety management system handbook. Report problems with the food safety management system to their manager and the hygiene and food safety team
• Ability to work long hours on foot and in environments with varying temperatures.
• Flexibility to work different shifts (including nights, weekends, and holidays) based on business needs.
• Other duties as assigned.

Qualifications

• Capable to work independently as well as in a team environment
• Requirements necessary to obtain airport ID
• Excellent planning and coordination skills
• Team leader qualities and outstanding communication skills
• Dedication and attention to detail with regards to customer service
• Solution seeker and effective decision maker
• Hands-on in order to make sure all flights are successfully dispatched on time
• The ability to manage quickly to overcome any deficiencies in the transportation department
• Flexibility (different shifts - night, weekends, holidays)
• Minimum of 1 years of work experience in the similar role.
• Proficient computer skills (Particularly Microsoft Word, Excel, Outlook, etc.)

Diversity & Inclusion statement

DO & CO provides equal employment opportunities. Applicants will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other protected characteristic.