Dispatch Specialist

cableone; United States; On-site; USD 50,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Life insurance

Paid time off

401(k) matching

Tuition reimbursement

Remote access to premium channels

Vehicle provided for daily work

Cable One services for associates

Job summary

Cable One is seeking a Dispatch Specialist II to support field technicians and ensure customer commitments are met using Cable One Field Service Management and ACSR. This role emphasizes proactive routing, efficient ticket handling, and effective communication with customers and technicians.

The position requires a High School Diploma with 2+ years in Dispatch or related roles, strong data-entry skills, and proficiency in Outlook, GPS, ServiceNow, and ACSR.

Qualifications

• High School Degree required.
• 2+ years of Dispatch, Field Technician or Workforce Management experience preferred.
• Excellent verbal and written communication.
• Strong data-entry ability (alpha/numeric).
• Able to navigate the internet and use various computer programs.
• Ability to work in a fast-paced, demanding environment with good time management.
• Understanding of Outlook and GPS.
• Understanding of ServiceNow and ACSR.

Responsibilities

• Provides phone and chat support to field technicians for work order modifications and customer account requests.
• Resolves various ticket and email requests from Technical Care Center and Virtual Call Centers.
• Monitors technicians' routes to understand availability for work orders.
• Sets up locates and outages as required.
• Performs other duties to support company initiatives and values.

Skills

Excellent verbal and written comms

Data-entry

Time management

Customer service

Education

High School Diploma

Tools

ServiceNow

ACSR

Outlook

GPS

Job description

Job Description:

At Sparklight/Cableone, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

The Dispatch Specialist II assists field technicians and other departments to ensure customer commitments are met. Using Cable One Field Service Management and ACSR . This position maximizes the efficiency and effectiveness of the field workforce.

What you will do to contribute to the company's success

• Provides phone and chat support to field technicians in need of assistance with work order modifications and customer account requests.
• Resolves various types of ticket and email requests and inquiries from the Technical Care Center and Virtual Call Centers.
• Monitors technician's routes in order to have an ongoing understanding of availability for work orders.
• Sets up locates and outages as required.
• This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Values.

Qualifications

• High School Degree required.
• 2 years or more prior experience in Dispatch, Field Technician or Workforce Management (WFM) role preferred .
• Less than one-year prior customer service experience required.
• Excellent verbal and written communication.
• Strong data-entry ability (alpha/numeric).
• Must be able to navigate the internet and be comfortable using various computer programs.
• Ability to work in a fast-paced, demanding environment and with good time management.
• Understanding of Outlook and GPS.
• Understanding of ServiceNow and ACSR

Core Competencies

• Committed: Values each customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications for such.

Benefits

• Medical, dental, and vision plans - start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
• FREE Cable One services for associates who live in a serviceable area
• Up to $75/mo. Stipend
• Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValueNet Fiber Only)
• Vehicle provided for daily work purposes, if residing within reasonable radius from office location

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.