Dispatch & Driver Supervisor

Northwest Connecticut Transit District; West Torrington (CT); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401A plan with company contribution

Paid time off

Job summary

Northwest Connecticut Transit District is seeking a Transportation Supervisor to oversee driver scheduling, performance, and daily dispatch operations in West Torrington, CT. You will ensure DOT compliance, supervise staff, and develop safety training while coordinating with drivers, customers, and management.

The role requires strong communication, problem solving, and flexibility to cover shifts as needed.

Qualifications

• Must pass DOT drug testing (49 CFR Part 40) and physical.
• Must have S, V, A or F personal passenger endorsement.
• Experience supervising transportation operations preferred.

Responsibilities

• Communicate job requirements and responsibilities to drivers.
• Oversee daily scheduling, supervision and performance reports.
• Manage monthly driver schedules and address driver concerns.
• Ensure DOT/FTA compliance including drug testing.
• Conduct on-site accident investigations and prepare reports.
• Develop and deliver driver training and safety courses.
• Monitor driver safety and performance per district policies.
• Assist Executive Director with DOT/FTA compliance.
• Overtime and flexible scheduling as needed.

Skills

Interpersonal & communication skills

Supervisory experience

Education

High School Diploma or GED

Job description

Responsibilities include, but are not limited to:

• Communicate job requirements and responsibilities to drivers.
• Day to day scheduling, supervision and guidance and submitting evaluation reports to management.
• Managing Monthly Drivers’ schedule.
• Managing driver concerns, reports, logging and reporting to Executive Director
• Oversee dispatch daily routine and duties,
• Oversee and handle all disability applications
• Oversee and Logging Form 5 recipients
• Conduct on-the-scene accident investigations; assist drivers in preparing accident reports, and safety violations documents.
• Develop and host driver training and safety courses as needed; train new drivers and retrain drivers involved in accidents or with recurring violations.
• Observe drivers on the road - correct safety problems on the scene while documenting violations.
• Liaison between both the drivers, customers and the district with customer service concerns.
• Evaluate and monitor driver safety and performance in compliance with district policies and state law.
• Assist The Executive Director and Assistant Executive Director with all DOT/FTA compliances – drug testing.
• Drive routes periodically. Overtime is permitted only when drivers cannot fulfill assignments. Must be available to work a flexible schedule, including evenings, and overtime as business needs require. Must be willing and able to cover shifts on short notice when operational needs arise.
• Driveway checks for ADA and Dial a ride services
• Other duties as required.

Qualifications:

• High School Diploma or GED
• Excellent interpersonal & communication skills
• Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
• Must have S, V, A or F personal passenger endorsement.
• Supervisory experience required.

Physical Requirements:

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

Benefits include:

• Medical, dental & vision insurance
• 401A plan with company contribution
• Paid time off