Dispatch & Distribution Coordination Specialist

NFI Industries; Northern (KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

NFI Industries in Kentucky is seeking a Distribution Logistics Coordinator to ensure transportation needs are met with excellent customer service. You will answer calls, route orders, plan schedules, and perform clerical duties as directed by management.

The role involves coordinating with carriers, tracking shipments, updating customers, and communicating potential service issues. A fast-paced warehouse background and strong organizational skills are essential to succeed.

Qualifications

• Experience in a fast paced warehouse environment.
• Strong time management, organizational, planning and self-motivation skills.
• Excellent customer service skills.
• Ability to handle changing priorities and use good judgment in stressful situations.
• Ability to multi-task and manage priority lists.
• Prior transportation and/or DOT experience helpful.
• High School Degree required.
• Ability to work irregular or extended hours including nights, weekends and holidays as needed.

Responsibilities

• Services both external and internal customer needs on a regular basis.
• Coordinates on the scheduling of orders with carriers.
• Manage shipment queue and priority lists.
• Provides load and/or order tracking/tracing and completes adjustments as needed.
• Repowers loads as carrier fall off/cover expedites orders as they arrive.
• Coordinates daily communication to all parties involved on potential service issues, problems and/or delays.
• Compiles data for daily reports.
• Compiles and transmits carrier information to customers to expedite future orders.
• Coordinate on the scheduling of appointments with customers.
• Acts as a liaison between operations, carrier and the customer in administration of orders.
• Communicates feedback to management, including any signs of dissatisfaction.
• Prepares shipping and tracing information to customers/management as required.
• Positively interacts with customers, operations and carriers and assists with other administrative duties as needed by management.

Skills

Customer service

Time management

Organizational skills

Multitasking

Education

High School Diploma

Tools

Microsoft Office

Job description

NFI Industries in Kentucky is seeking a Distribution Logistics Coordinator to ensure transportation needs are met with excellent customer service. You will answer calls, route orders, plan schedules, and perform clerical duties as directed by management.

The role involves coordinating with carriers, tracking shipments, updating customers, and communicating potential service issues. A fast-paced warehouse background and strong organizational skills are essential to succeed.