Dispatch & Customer Service Representative

Ozinga Bros, Inc.; Mokena (IL); On-site; USD 51,000 - 64,000; Full time

Job summary

Ozinga Bros, Inc. is seeking a Dispatch & Customer Service Representative in Illinois to coordinate concrete deliveries from plants to job sites. You will balance customer needs, driver schedules, plant capacity, and safety requirements to ensure pours are smooth, on time and cost-efficient.

The role requires strong communication, multitasking, and the ability to work extended hours and Saturdays during peak operations. A customer-focused, team-oriented work ethic is essential.

Qualifications

• Minimum of 3 years of relevant work experience in dispatch, logistics, or a similar fast-paced environment.
• 911 dispatch experience strongly preferred; high-pressure dispatch environments are a plus.
• Strong multitasking and decision-making under pressure.
• Solid math skills for order entry, load coordination, and scheduling.
• Clear, confident communicator able to work independently and across teams.
• Willingness to work extended hours and Saturdays as required.
• Spanish language skills preferred but not required.

Responsibilities

• Coordinate and dispatch concrete deliveries using computerized systems to ensure timely, accurate, and cost-effective service.
• Schedule trucks and tender loads to outside carriers as needed to meet customer demand.
• Provide excellent customer service by taking orders, confirming delivery details, and recommending products or solutions to support job performance.
• Monitor deliveries in real time and adjust schedules to minimize delays, downtime, and disruptions.
• Maintain constant communication with drivers, plant managers, and operations teams to resolve issues quickly and keep operations running smoothly.
• Ensure compliance with DOT regulations and company safety policies related to driver hours, equipment use, and delivery standards.

Skills

911 Dispatch experience

3+ years experience

Multitasking

Mathematical skills

Clear communicator

Extended hours

Saturday availability

Spanish speaking

Job description

Overview

Salary: $51,000 - $64,000 Annually

Summary: If you thrive in fast-paced environments, enjoy solving real-time puzzles, and take pride in keeping people and projects moving, this role may be for you.

As a Dispatch & Customer Service Representative, you play a critical role in coordinating the timely delivery of concrete from our plants to job sites. You’ll be the central point of communication—balancing customer needs, driver schedules, plant capacity, and safety requirements to ensure each pour happens smoothly, efficiently, and on time. This is a hands-on, high-responsibility role that requires focus, flexibility, and a strong sense of ownership.

The days can be long, construction schedules don’t always follow a 9-5, and Saturday availability is required as part of supporting active job sites. In return, you’ll be part of a team that values reliability, teamwork, and delivering on commitments.

Principal Duties and Responsibilities:

• Coordinate and dispatch concrete deliveries using computerized dispatch systems to ensure timely, accurate, and cost-effective service
• Schedule company trucks and tender loads to outside carriers as needed to meet customer demand
• Provide excellent customer service by taking orders, confirming delivery details, and recommending products or solutions to support job performance
• Monitor deliveries in real time and proactively adjust schedules to minimize delays, downtime, and disruptions
• Maintain constant communication with drivers, plant managers, and operations teams to resolve issues quickly and keep operations running smoothly
• Ensure compliance with DOT regulations and company safety policies related to driver hours, equipment use, and delivery standards

Qualifications:

• 911 Dispatch experience strongly preferred; high-pressure dispatch environments are a plus
• Minimum of 3 years of relevant work experience, ideally in concrete, construction, logistics, or a similar fast-paced industry
• Strong multitasking skills with the ability to stay calm, organized, and decisive under pressure
• Solid math skills and attention to detail for order entry, load coordination, and scheduling
• Clear, confident communicator who can work independently and collaborate effectively across teams
• Comfortable with extended hours during peak operationsand flexibility to work Saturdays as required
• Spanish speaking preferred, but not required

Benefits Information:

At Ozinga, we care about the well-being of our team members both in and out of the workplace. That’s why we’re proud to offer a comprehensive benefits package designed to support your health, financial security, and overall quality of life.

Our benefits include:

• Medical, Dental, and Vision Insurance - Protecting your health and providing peace of mind.
• Retirement Plan Options - Helping you build a secure future.
• Voluntary Benefits - Helping you to cover unexpected expenses.
• Work-Life Balance - Supporting flexibility so you can thrive in every area of your life.
• Employee Assistance Program - Offering confidential support for personal and professional challenges.
• Wellness Program - Promoting a healthy lifestyle through resources and incentives.

We believe that when our co-workers feel their best, they can do their best. Join us and experience the difference of working for a company that values you!

Ozinga is an Equal Opportunity Employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.