Dispatch & Customer Service Specialist - Concrete Logistics

Ozinga Bros, Inc.; Mokena (IL); On-site; USD 51,000 - 64,000; Full time

Job summary

Ozinga Bros, Inc. is seeking a Dispatch & Customer Service Representative in Illinois to coordinate concrete deliveries from plants to job sites. You will balance customer needs, driver schedules, plant capacity, and safety requirements to ensure pours are smooth, on time and cost-efficient.

The role requires strong communication, multitasking, and the ability to work extended hours and Saturdays during peak operations. A customer-focused, team-oriented work ethic is essential.

Qualifications

• Minimum of 3 years of relevant work experience in dispatch, logistics, or a similar fast-paced environment.
• 911 dispatch experience strongly preferred; high-pressure dispatch environments are a plus.
• Strong multitasking and decision-making under pressure.
• Solid math skills for order entry, load coordination, and scheduling.
• Clear, confident communicator able to work independently and across teams.
• Willingness to work extended hours and Saturdays as required.
• Spanish language skills preferred but not required.

Responsibilities

• Coordinate and dispatch concrete deliveries using computerized systems to ensure timely, accurate, and cost-effective service.
• Schedule trucks and tender loads to outside carriers as needed to meet customer demand.
• Provide excellent customer service by taking orders, confirming delivery details, and recommending products or solutions to support job performance.
• Monitor deliveries in real time and adjust schedules to minimize delays, downtime, and disruptions.
• Maintain constant communication with drivers, plant managers, and operations teams to resolve issues quickly and keep operations running smoothly.
• Ensure compliance with DOT regulations and company safety policies related to driver hours, equipment use, and delivery standards.

Skills

911 Dispatch experience

3+ years experience

Multitasking

Mathematical skills

Clear communicator

Extended hours

Saturday availability

Spanish speaking

Job description

Ozinga Bros, Inc. is seeking a Dispatch & Customer Service Representative in Illinois to coordinate concrete deliveries from plants to job sites. You will balance customer needs, driver schedules, plant capacity, and safety requirements to ensure pours are smooth, on time and cost-efficient.

The role requires strong communication, multitasking, and the ability to work extended hours and Saturdays during peak operations. A customer-focused, team-oriented work ethic is essential.