Dispatch & Customer Service Representative

Ozinga; Chicago (IL); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Retirement Plan Options

Employee Assistance Program

Wellness Program

Job summary

Ozinga in Chicago is seeking a Dispatch & Customer Service Representative responsible for coordinating timely delivery of concrete. You will schedule deliveries, provide outstanding customer service, and communicate with drivers and plant managers for smooth operations.

Ideal candidates will possess strong multitasking and communication skills, with at least 3 years of experience in the related field. The position offers a comprehensive benefits package including health insurance and retirement plan options, ensuring your well-being and future.

Qualifications

• Minimum 3 years of work experience required, preferably in the concrete or construction industry.
• Familiarity with dispatch systems is a plus.
• Strong multitasking, math, and communication skills are essential.

Responsibilities

• Coordinate the timely and cost-effective dispatch of concrete deliveries.
• Provide excellent customer service by confirming delivery details.
• Monitor and adjust delivery schedules in real-time for efficiency.

Skills

Multitasking

Mathematics

Communication skills

Job description

Overview

Salary: $52,000 - $64,000 Annually

Schedule: Monday - Saturday; Start/End Times Vary Depending On Customer Need

Summary

The Dispatch & Customer Service Representative is primarily responsible for coordinating the timely delivery of concrete from plant locations to job sites according to customer requests and expectations while using the most efficient and cost-effective processes possible. This position involves computerized dispatching of company trucks and tendering of loads to outside trucking companies.

Job Responsibilities and Qualifications

• Coordinate the timely and cost-effective dispatch of concrete deliveries by scheduling company trucks and communicating with outside carriers as needed.
• Provide excellent customer service by receiving and entering orders, confirming delivery details, and offering product suggestions to enhance performance.
• Monitor and adjust delivery schedules in real time to ensure maximum efficiency and customer satisfaction while minimizing delays and downtime.
• Communicate regularly with drivers, plant managers, and operations teams to resolve issues and maintain smooth delivery operations.
• Ensure compliance with DOT regulations and company policies related to driver hours, vehicle usage, and safety standards.
• Minimum 3 years of work experience required, preferably in the concrete or construction industry; familiarity with dispatch systems is a plus.
• Strong multitasking, math, and communication skills are essential; must be comfortable working independently in a fast-paced environment.

Benefits

• Medical, Dental, and Vision Insurance – Protecting your health and providing peace of mind.
• Retirement Plan Options – Helping you build a secure future.
• Voluntary Benefits – Helping you to cover unexpected expenses.
• Work-Life Balance – Supporting flexibility so you can thrive in every area of your life.
• Employee Assistance Program – Offering confidential support for personal and professional challenges.
• Wellness Program – Promoting a healthy lifestyle through resources and incentives.

Ozinga is an Equal Opportunity Employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.