Cleveland - Dispatcher

Diakon Logistics, Inc.; Richfield Township (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan with match

Paid vacations and holidays

Job summary

Diakon Logistics, Inc. in Richfield Township, OH, is seeking a detail-oriented Dispatcher to join our in-house logistics team. You will coordinate with delivery crews, support customers, and help maintain smooth daily operations with strong organizational skills and proficiency in MS Office.

The ideal candidate excels in data entry, communication, and multitasking in a fast-paced environment. This full-time, in-office position offers competitive pay at $16 to $18 per hour plus bonus potential,

Qualifications

• Excellent computer skills with Excel and other MS Office applications.
• High accuracy data entry.
• Outstanding organizational abilities and attention to detail.
• Exceptional communication and interpersonal skills.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Must be able to work in an in-office setting.

Responsibilities

• Monitor routes and maintain regular communication with delivery teams to ensure high-level customer service.
• Provide responsive customer support by taking calls and developing solutions to address potential issues.
• Record detailed notes and information in the delivery system with accuracy and thoroughness.
• Communicate solutions and updates to other departments and office staff as needed.
• Maintain meticulous records and ensure data entry accuracy.

Skills

Excel

Data entry

Organization

Communication

Multitasking

In-office

Education

College education preferred

Tools

MS Office

Job description

Company Profile:

Diakon Logistics provides white-glove, last-mile delivery solutions for leading furniture and appliance retailers nationwide. Come join our growing company, where we are deeply committed to employee development and fostering an internal promotional structure that rewards dedication and growth. We prioritize investing in our team members, offering clear pathways for advancement from entry-level roles to management positions through comprehensive training and mentorship programs.

Job Overview:

We are seeking a detail-oriented and organized Dispatcher to join our logistics team. The successful candidate will serve as a critical communication hub, coordinating with delivery teams, supporting customers, and ensuring smooth daily operations. This role requires excellent organizational skills, strong computer proficiency, and a commitment to delivering exceptional service.

Key Responsibilities:

• Monitor routes and maintain regular communication with delivery teams to ensure high-level customer service


• Provide responsive customer support by taking calls and developing solutions to address potential issues


• Record detailed notes and information in the delivery system with accuracy and thoroughness


• Communicate solutions and updates to other departments and office staff as needed


• Maintain meticulous records and ensure data entry accuracy

Required Qualifications:

• Excellent computer skills with proficiency in Excel and other MS Office applications


• Strong data entry skills with high accuracy


• Outstanding organizational abilities and attention to detail


• Exceptional communication and interpersonal skills


• Ability to multitask and manage multiple priorities in a fast-paced environment


• Must be able to work in an in-office setting

Preferred Qualifications:

• College education is preferred


• Prior experience in dispatch, logistics, or customer service


• Bilingual with Spanish a plus

This is a full-time, in-office position. No remote or hybrid options available.

Hourly Rate: $16-$18/hour, DOE; plus bonus potential

• Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match and paid vacations and holidays to full-time employees.