Dispatch & Customer Care Specialist II

Williams-Sonoma, Inc.; Arlington (TX); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Paid vacations

Health benefits

Dental and vision insurance

Pet Insurance

Job summary

Williams-Sonoma, Inc. in Arlington, TX is seeking a Customer Service Representative II to manage daily dispatches, coordinate orders, and resolve in-transit issues across the WSI brands.

This on-site role supports HUB operations and requires strong communication and problem-solving skills. You will handle inbound calls, tracking, and escalations, enter issues into the daily tracker, and partner with the Customer Service Manager on special projects.

Qualifications

• High School Diploma or Equivalent.
• 6 months–1 year call center experience.
• 1–2 years customer service experience.
• This is an onsite role in Arlington, TX.
• Comfortable speaking with customers by phone.
• Experience with furniture delivery is a plus.

Responsibilities

• Dispatch daily orders for multiple brands in a high-volume HUB environment.
• Research delayed orders using Manhattan WMS and WSI systems.
• Resolve issues such as damaged furniture or late deliveries.
• Handle dedicated email lines within 24–48 hours of escalation.
• Enter issues into the daily tracker and provide follow-up details.
• Meet HUB scorecard metrics on quality, service, cost and one-call resolution.

Skills

Customer service

Phone support

Communication skills

Problem solving

Microsoft Excel

Multitasking

Attention to detail

Education

High School Diploma or Equivalent

Tools

MS Office Suite

Manhattan WMS

Job description

Williams-Sonoma, Inc. in Arlington, TX is seeking a Customer Service Representative II to manage daily dispatches, coordinate orders, and resolve in-transit issues across the WSI brands.

This on-site role supports HUB operations and requires strong communication and problem-solving skills. You will handle inbound calls, tracking, and escalations, enter issues into the daily tracker, and partner with the Customer Service Manager on special projects.