Dispatch & Customer Care Specialist - Fuel Delivery

Inlet Energy LLC; Anchorage (AK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Tuition Assistance

Charitable Match

Life Insurance - 2x your annual earns

Free Credit Report Monitoring

Employee Assistance Program

Telemedicine Options

Medical, dental, and visions plans

Tapcheck: On-Demand Access to Earned W

Job summary

Inlet Energy in Anchorage, AK is seeking a Customer Service Representative to manage product accounts, schedule daily deliveries, and support drivers. You will use dispatch software to track deliveries, maintain records, and handle inquiries with a focus on safety and accuracy.

This full-time role requires a high school diploma or GED and is ideal for candidates with prior customer service experience. A valid driver’s license and proficiency with Microsoft Office are expected.

Qualifications

• High school diploma or GED is required.
• Previous experience in customer service or related field is preferred.
• Valid Driver’s License.
• Ability to use computer and Microsoft Office.

Responsibilities

• Greet customers and answer the phone in a courteous and friendly manner.
• Communicate effectively with customers, other departments and drivers to ensure smooth operations.
• Utilizes the SkyBitz dispatch software to plan and track oil delivery truck positions and gallons.
• Accepts and records orders for products and promptly communicates the order details to the appropriate personnel.
• Provides customer support related to pricing, payment, and invoicing management, ensuring customer satisfaction.
• Maintains and organizes accurate records of all delivery documents and inventory reconciliation to track product availability.
• Follow DOT regulations to ensure safety compliance and proper handling of deliveries.
• Participates in safety meetings and promptly reports any injuries, spills, property damage, or identified job hazards to management.
• Serves as a liaison between customers and various departments, identifying and prioritizing issues for resolution.
• Resolve customer requests by analyzing the situation and conducting research on products and applications.
• Performs occasional errands outside the office as needed to support business needs.
• Completes miscellaneous office tasks, such as data compiling and invoicing, contributing to efficient operations.

Skills

Customer service

Communication

Microsoft Office

Driver's license

Computer literacy

Education

High school diploma or GED

Tools

SkyBitz dispatch software

Job description

Inlet Energy in Anchorage, AK is seeking a Customer Service Representative to manage product accounts, schedule daily deliveries, and support drivers. You will use dispatch software to track deliveries, maintain records, and handle inquiries with a focus on safety and accuracy.

This full-time role requires a high school diploma or GED and is ideal for candidates with prior customer service experience. A valid driver’s license and proficiency with Microsoft Office are expected.