Customer Service Representative

Inlet Energy LLC; Anchorage (AK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Tuition Assistance

Charitable Match

Life Insurance - 2x your annual earns

Free Credit Report Monitoring

Employee Assistance Program

Telemedicine Options

Medical, dental, and visions plans

Tapcheck: On-Demand Access to Earned W

Job summary

Inlet Energy in Anchorage, AK is seeking a Customer Service Representative to manage product accounts, schedule daily deliveries, and support drivers. You will use dispatch software to track deliveries, maintain records, and handle inquiries with a focus on safety and accuracy.

This full-time role requires a high school diploma or GED and is ideal for candidates with prior customer service experience. A valid driver’s license and proficiency with Microsoft Office are expected.

Qualifications

• High school diploma or GED is required.
• Previous experience in customer service or related field is preferred.
• Valid Driver’s License.
• Ability to use computer and Microsoft Office.

Responsibilities

• Greet customers and answer the phone in a courteous and friendly manner.
• Communicate effectively with customers, other departments and drivers to ensure smooth operations.
• Utilizes the SkyBitz dispatch software to plan and track oil delivery truck positions and gallons.
• Accepts and records orders for products and promptly communicates the order details to the appropriate personnel.
• Provides customer support related to pricing, payment, and invoicing management, ensuring customer satisfaction.
• Maintains and organizes accurate records of all delivery documents and inventory reconciliation to track product availability.
• Follow DOT regulations to ensure safety compliance and proper handling of deliveries.
• Participates in safety meetings and promptly reports any injuries, spills, property damage, or identified job hazards to management.
• Serves as a liaison between customers and various departments, identifying and prioritizing issues for resolution.
• Resolve customer requests by analyzing the situation and conducting research on products and applications.
• Performs occasional errands outside the office as needed to support business needs.
• Completes miscellaneous office tasks, such as data compiling and invoicing, contributing to efficient operations.

Skills

Customer service

Communication

Microsoft Office

Driver's license

Computer literacy

Education

High school diploma or GED

Tools

SkyBitz dispatch software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Sales Anchorage, AK, US

10 days ago Requisition ID: 1877

About Us

Inlet Petroleum Company was founded in 1986, originally as a Chevron distributor. Today, it is the only Chevron 1st Source Elite marketer in the state. In 2005, Inlet Petroleum became part of the Saltchuk family of companies, and Inlet’s operations became a part of Delta Western, infusing the customer service culture with equal emphasis on safety. In 2018, NorthStar Energy recognized the enduring power of the Inlet brand which customers associated with exceptional service and thought leadership. After a refresh, Inlet Petroleum Company became Inlet Energy. With over 40 employees housed in a newly constructed building on Ship Avenue in Anchorage, Inlet Energy is equipped with over 40,000 square feet of warehouse storage, a state-of-the-art 100,000-gallon bulk tank farm, and its own fleet of bulk fuel and lubricant trucks.

Inlet Energy provides exceptional customer service to retail, commercial, and government customers in Alaska. Inlet's team of professionals has the most Certified Lubrication Specialists (CLS), Oil Monitoring Analysts (OMA-1), and Machine Lubricant Analysts (MLA) in the state. Inlet Energy is based out of Anchorage with operations in Kenai, Fairbanks, and Prudhoe Bay. The inlet is also a major fuel distributor for the road system from the Kenai Peninsula to Fairbanks.

Job Summary

The Customer Service Representative at is responsible for handling product customer accounts and providing exceptional customer support. This role involves scheduling daily deliveries, utilizing dispatch software for efficient tracking, maintaining accurate records, communicating with drivers, and promptly responding to customer inquiries. The Customer Service Representative plays a vital role in ensuring smooth delivery operations, maintaining customer satisfaction, and adhering to safety regulations.

Roles and Responsibilities

• Greet customers and answer the phone in a courteous and friendly manner.
• Communicate effectively with customers, other departments and drivers to ensure smooth operations .
• Utilizes the SkyBitz dispatch software to plan and track oil delivery truck positions and gallons for efficient delivery management.
• Accepts and records orders for products and promptly communicates the order details to the appropriate personnel.
• Provides customer support related to pricing, payment, and invoicing management, ensuring customer satisfaction.
• Maintains and organizes accurate records of all delivery documents and inventory reconciliation to track product availability.
• Follow DOT regulations to ensure safety compliance and proper handling of deliveries.
• Participates in safety meetings and promptly reports any injuries, spills, property damage, or identified job hazards to management.
• Acquires and evaluates all necessary information to respond promptly and efficiently to customer inquiries.
• Serves as a liaison between customers and various departments, identifying and prioritizing issues for resolution.
• Resolve customer requests by analyzing the situation and conducting research on products and applications.
• Performs occasional errands outside the office as needed to support business needs.
• Completes miscellaneous office tasks, such as data compiling and invoicing, contributing to efficient operations.

Education and Experience

• High school diploma or GED is required.
• Previous experience in customer service or related field is preferred.
• Valid Driver’s License
• Ability to use computer, Microsoft Office
• Tuition Assistance
• Charitable Match
• Life Insurance - 2x your annual earnings
• Free Credit Report Monitoring
• Employee Assistance Program
• Telemedicine Options
• Medical, dental, and visions plans
• Tapcheck: On-Demand Access to Earned Wages

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.