Dispatch CSR: Fast-Paced Customer Support & Scheduling

Insight Global

Rancho Cordova (CA)

On-site

USD 34,000 - 50,000

Full time

8 days ago

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Job summary

Insight Global is seeking a Customer Service Representative to join our Dispatch Team. The CSR serves as the frontline between customers and field technicians, handling service requests, scheduling, dispatching, and delivering timely communications to ensure excellent customer experiences.

This role requires strong call-center experience, multitasking ability, and proficiency with Windows tools such as Excel and Word.

Qualifications

3+ years of customer service in call centers handling 150+ calls daily.
High School Diploma or equivalent.
Able to handle fast-paced environments.
Detail-oriented with strong multitasking and organization.
Proficient with headset and input across multiple systems.
Comfortable with Windows, including Excel and Word.

Responsibilities

Serve as first point of contact for customer inquiries and service requests.
Accurately enter service requests and assign work orders to technicians.
Coordinate technician schedules to maximize efficiency and meet needs.
Provide customers with updates on status and estimated arrival times.
Collaborate with service managers, technicians, and other departments to resolve issues.
Maintain detailed records of customer interactions and service activities.
Support billing and administrative processes related to service calls.