Dispatch Coordinator / Scheduler

SERVPRO Industries, Inc.; Gorham (ME); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of Portland is seeking a detail-oriented Dispatch Coordinator to support scheduling Restoration Managers and coordinating equipment pickups for customer jobs. The role emphasizes strong customer service, organization, and efficient communication in a fast-paced office setting.

Responsibilities include dispatching managers, maintaining schedules, handling inquiries, data entry, and cross-department collaboration to ensure timely restoration services for clients in the Portland area.

Qualifications

• Minimum high school diploma or GED required.
• At least 2 years of customer service and/or office-related experience preferred.
• Prior dispatch experience is a plus.
• Ability to multitask and remain detail-oriented.
• Knowledge of local geographic area is preferred.
• Knowledge of relevant computer applications is required.

Responsibilities

• Dispatch and schedule Restoration Managers to incoming leads.
• Review and maintain scheduling for equipment pickups.
• Schedule pickup and returns of customer area rugs.
• Maintain logs of customer survey results.
• Perform detailed and accurate data entry.
• Handle incoming calls about past services and general inquiries.
• Collaborate with other departments as needed.

Skills

Customer service

Office experience

Dispatch experience

Multitasking

Geographic knowledge

Education

High school diploma/GED

Tools

MS Office

CRM software

Job description

Benefits:

• Health insurance


• Paid time off


• Training & development


• Vision insurance


• 401(k)


• 401(k) matching


• Company parties


• Competitive salary


• Dental insurance

Benefits

SERVPRO of Portland offers:

• Competitive compensation


• Superior benefits


• Career progression


• Professional development

Join Team Lamey as our new Dispatch Coordinator who assists with scheduling Restoration Managers to the customers location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and stive to assist others in their time of need you could thrive in this environment!

Key Responsibilities

• Dispatch and schedule Restoration Managers to incoming leads.


• Review and maintain the scheduling for equipment pickups


• Schedule pickup and returns of customer's area rugs


• Keep log of customer survey results


• Perform detailed and accurate data entry


• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications


• Collaborate and assist with other departments, as needed

Position Requirements

• High school diploma/GED (preferred)


• At least 2 years of customer service and\/or office-related experience


• Prior dispatch experience preferred


• Ability to multitask and to remain detail orientated


• Knowledge of local geographical area is preferred


• Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law