NEMT Dispatch Training Lead

Verida, Inc.; Villa Rica (GA); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Verida, Inc. in Villa Rica, GA seeks a Dispatcher Trainer to lead instructor-led and hands-on training for a fast-paced NEMT operations team. You will deliver training, provide floor support, and coach staff to raise performance and readiness for production.

This role emphasizes developing operational decision-making, communication, negotiation, and problem-solving skills while reinforcing best practices for on-time trips, service quality, and efficient dispatch management.

Qualifications

• 2+ years of dispatch or NEMT operations experience.
• 2+ years of training, coaching, mentoring, or supervisory experience.
• Strong communication, facilitation, and coaching skills.
• Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook, Teams).

Responsibilities

• Facilitate new hire and ongoing dispatcher training.
• Deliver training on dispatch systems, workflows, policies, and procedures.
• Conduct hands-on training and scenario-based exercises.
• Provide floor support and one-on-one coaching to reinforce concepts.

Skills

Dispatch training

Coaching

Operational decision-making

Communication skills

Microsoft Office

Tools

MS Office Suite

Job description

Verida, Inc. in Villa Rica, GA seeks a Dispatcher Trainer to lead instructor-led and hands-on training for a fast-paced NEMT operations team. You will deliver training, provide floor support, and coach staff to raise performance and readiness for production.

This role emphasizes developing operational decision-making, communication, negotiation, and problem-solving skills while reinforcing best practices for on-time trips, service quality, and efficient dispatch management.