Dispatch Coordinator - Flexible Hours & Customer Service

Aramark; City of Albany (NY); On-site; USD 22,000 - 31,000; Full time

Job summary

Aramark at Albany Medical Center Staffing Center is seeking a Call Center Dispatcher to respond to inbound calls and allocate resources for transport of goods and services. The role focuses on prioritizing service requests and coordinating with the dispatch team to ensure timely guest service.

The position requires experience in transportation dispatch, strong software literacy, and flexibility to work evenings and weekends.

Qualifications

• Previous experience in transportation dispatch or related field preferred.
• Must have a solid understanding of software applications.
• Demonstrates strong social skills, accuracy, and attention to detail.
• Proven interpersonal and communication skills, both written and verbal.
• Must be available to work flexible hours including evenings and weekends.

Responsibilities

• Performs and coordinates a variety of duties related to dispatch and scheduling.
• Responsible for receiving calls for service; prioritizes and coordinates the service requests.
• Works closely with management and the dispatch team to communicate needs and ensure timely guest service.
• Handles and maintains all records and documentation of service requests; uses software to log activity.
• Provides customer service and maintains a friendly and effective demeanor toward customers, guests, clients, and co-workers.
• Other duties and tasks as assigned by manager.

Skills

Dispatch experience

Communication skills

Customer service

Tools

Dispatcher software

Job description

Aramark at Albany Medical Center Staffing Center is seeking a Call Center Dispatcher to respond to inbound calls and allocate resources for transport of goods and services. The role focuses on prioritizing service requests and coordinating with the dispatch team to ensure timely guest service.

The position requires experience in transportation dispatch, strong software literacy, and flexibility to work evenings and weekends.