Dispatch Coordinator

Next Chapter NY LLC; Village of Nyack (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

Treehouse Cannabis seeks an experienced Dispensary Dispatcher to coordinate efficient and timely delivery of cannabis products to customers. You will monitor orders, assign drivers, and communicate with team members to ensure accurate, on-time fulfillment.

Responsibilities include real-time tracking, resolving delivery issues, and maintaining records while complying with state and local cannabis transport regulations. This role requires strong communication and organizational skills.

Qualifications

• 2+ years of experience as a dispatcher or in a similar logistics-oriented role.
• Strong knowledge of the local area and familiarity with traffic patterns and conditions.
• Excellent communication and interpersonal skills, with the ability to remain calm under pressure.
• Proficient in the use of dispatch software, GPS tracking systems, POS and other relevant technologies.
• Thorough understanding of state and local regulations governing the transportation of cannabis products.

Responsibilities

• Monitor incoming customer orders, fulfill and assign to delivery drivers.
• Communicate with delivery drivers to provide order details, delivery instructions, and updates on traffic conditions.
• Maintain real-time tracking of all deliveries and ensure timely, accurate, and secure fulfillment.
• Troubleshoot issues during deliveries such as shortages or delays.
• Provide excellent customer service by communicating delivery updates and addressing inquiries.
• Collaborate with inventory management to optimize procedures.
• Ensure all deliveries comply with cannabis transportation regulations.
• Maintain records of dispatched deliveries and driver activity.
• Track daily inventory adjustments.

Skills

Dispatcher experience

Logistics coordination

GPS tracking

Dispatch software

Regulatory compliance

Tools

Dispatch software

GPS tracking systems

POS systems

Job description

Treehouse Cannabis is seeking an experienced Dispensary Dispatcher to join our team. As the Dispensary Dispatcher, you will be responsible for coordinating the efficient and timely delivery of cannabis products to our customers.

Key Responsibilities:

• Monitor incoming customer orders, fulfill and assign to delivery drivers
• Communicate with delivery drivers to provide order details, delivery instructions, and updates on traffic conditions
• Maintain real-time tracking of all deliveries and ensure timely, accurate, and secure fulfillment
• Troubleshoot any issues that arise during deliveries, such as product shortages or delivery delays
• Provide excellent customer service by communicating delivery updates and addressing any customer inquiries
• Collaborate with the inventory management to optimize procedures
• Ensure all deliveries comply with state and local regulations regarding cannabis transportation
• Maintain detailed records of all dispatched deliveries and driver activity
• Track daily inventory adjustments

Qualifications:

• 2+ years of experience as a dispatcher or in a similar logistics-oriented role
• Strong knowledge of the local area and familiarity with traffic patterns and conditions
• Excellent communication and interpersonal skills, with the ability to remain calm under pressure
• Proficient in the use of dispatch software, GPS tracking systems, POS and other relevant technologies
• Thorough understanding of state and local regulations governing the transportation of cannabis products
• Highly organized with strong problem-solving and decision-making abilities
• Flexible schedule and willingness to work shifts, including evenings, weekends, and holidays

If you are passionate about the cannabis industry and providing exceptional customer service, we would love to hear from you. We are an equal opportunity employer and value diversity at our company.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or qualifications required.