Delivery Dispatcher

House of Dank Holdings, LLC; Center Line (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

House of Dank Holdings, LLC in Michigan is seeking a Delivery Dispatcher to support order fulfillment, route scheduling, and driver communication in our cannabis delivery process. You will enter data into the POS system, verify customer eligibility and ID, prepare orders, schedule deliveries, and create manifests while following strict procedures.

Prior dispatch experience is preferred, and training is available.

Qualifications

• Enter information into POS system and verify customer eligibility and ID.
• Follow strict processes while preparing product.
• Fulfill and prepare customer orders.
• Schedule and route deliveries for drivers.
• Create delivery manifests for orders.
• Coordinate with delivery drivers to manage orders and deliveries.
• Call customers to communicate order issues by phone.
• Cross-train on other positions as required.

Responsibilities

• Enter information into POS system and verify customer eligibility and ID.
• Follow strict processes while preparing product.
• Fulfill and prepare customer orders.
• Schedule and route deliveries for drivers.
• Create delivery manifests for orders.
• Communicate with delivery drivers to coordinate orders and deliveries.
• Notify customers by phone about any order issues.
• Cross-train on other positions as required.

Tools

POS system

Job description

The main duty of the Delivery Dispatchers is to assist in order fulfillment, route scheduling, and communication in the cannabis delivery process.

What you'll do…

• Enter information into POS system, verify customer eligibility and identification
• Follow strict processes and procedures while preparing product
• Fulfill and prepare customer orders
• Schedule and route customer deliveries for drivers
• Create delivery manifests for orders
• Communicate directly with delivery driver to coordinate orders and deliveries
• Communicate any order issues with customers via phone
• Cross train on other positions as required

What we're looking for…

• Excellent computer and multitasking abilities
• Clear and effective communication skills
• Experience dispatching preferred but willing to train
• 21 years of age or older