Dispatch Coordinator

RiseMe; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life

401K

Paid Time Off

Job summary

Ruan is seeking a Dispatcher/Logistics Coordinator in San Antonio to coordinate the movement of customer products with a focus on safety, efficiency, and DOT compliance. You will assign workloads, monitor driver performance, and ensure accurate data capture in dispatch systems in near real time.

The role requires 1–2 years of transportation or dispatch experience, strong communication skills, and proficiency in Microsoft Office.

Qualifications

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Responsibilities

• Coordinate the timely pickup and delivery of customer orders within the assigned area while ensuring on-time movement of goods and efficient use of drivers and equipment.
• Direct and schedule drivers' work; notify drivers of assignments to maximize operational efficiency.
• Identify and resolve daily service and scheduling issues; maintain timely communication with customer contacts.
• Monitor hours of service to prevent DOT violations.
• Communicate regularly with customers regarding issues impacting service and expectations.
• Prepare and process data and paperwork, update dispatch information in real time.
• Promote safety in all areas of dispatch.

Skills

Communication

DOT regulations

Dispatch software

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Schedule: Wednesday - Saturday Hours: 7:00A to 7:00P Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Job Requirements/Minimum Qualifications

Education:High school diploma/GED or equivalent work experience.Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Benefits

Ruan provides benefits which include:

• Medical
• Dental
• Vision
• Disability
• Life
• 401K
• Paid Time Off