Dispatch Coordinator

Quantum Enterprises, Inc.; Louisville (KY); Hybrid; USD 37,000 - 50,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Job summary

Team Quantum in Louisville, Kentucky is seeking a dispatch coordinator to manage daily logistics for roll-off dumpsters and portable restrooms. Responsibilities include scheduling deliveries and pickups, communicating with drivers and customers, and optimizing routes for efficiency. Candidates should have a high school diploma, at least a year of relevant experience, and strong communication skills. Preferred qualifications include knowledge of the Louisville area and familiarity with dispatch software. The role requires reliable transportation and the ability to pass a background check.

Qualifications

• 1+ year of dispatch, logistics, or customer service experience.
• Reliable transportation and ability to work early morning starts.
• Must pass a background check and drug screening.

Responsibilities

• Schedule and coordinate daily delivery and pickups of roll-off dumpsters.
• Dispatch port‑pot deliveries and emergency calls with attention to timing.
• Maintain accurate service records and daily dispatch logs.

Skills

Strong computer skills

Excellent phone manner

Ability to multitask under pressure

Customer service experience

Education

High school diploma or GED

Tools

Dispatch/routing software

GPS fleet tracking software

Job description

Pay Range

Based on experience

Schedule

Mon – Fri, early start

About the Role

We’re looking for an organized, fast-thinking dispatch coordinator to keep our fleet of roll-off dumpsters and portable restrooms moving efficiently every day. You’ll be the hub between customers, drivers, and the yard — scheduling deliveries, pickups, and service calls while making real-time decisions that keep routes tight and customers satisfied.

Key Responsibilities

• Schedule and coordinate daily delivery, pickup, and swap-out of roll-off dumpsters across residential, commercial, and construction sites
• Dispatch port‑pot deliveries, regular service/cleaning routes, and emergency calls with attention to timing and site access requirements
• Build and optimize daily driver routes to maximize efficiency and minimize drive time
• Answer inbound customer calls for new orders, changes, complaints, and service inquiries; enter orders accurately into dispatch software
• Communicate with drivers throughout the day via phone or two‑way radio to relay updates, address issues, and adjust routes as needed
• Track equipment inventory and location; coordinate with the yard on unit availability and maintenance status
• Resolve scheduling conflicts and last‑minute changes calmly and efficiently; communicate proactively with customers about delays
• Maintain accurate service records, work orders, and daily dispatch logs
• Coordinate with the billing team to ensure completed orders are properly documented

Requirements

• High school diploma or GED
• 1+ year of dispatch, logistics, or customer service experience
• Strong computer skills and ability to learn dispatch/routing software quickly
• Excellent phone manner and written communication skills
• Ability to multitask under pressure in a fast‑paced environment
• Reliable transportation and ability to work early morning starts
• Must pass a background check and drug screening

Preferred

• Experience in waste, sanitation, or field services industry
• Familiarity with GPS fleet tracking software
• Knowledge of the Louisville metro area and surrounding counties
• Experience coordinating CDL drivers or heavy equipment
• Bilingual (English/Spanish) a plus
• Health, dental, and vision insurance
• Paid time off and holidays