Dispatch Associate

Rural Metro Fire Department; Eureka (CA); On-site; USD 30,000 - 42,000; Part time

Job summary

AMR in Eureka, CA is seeking a Part-Time Dispatch Associate to handle emergency and non-emergency calls, route transport requests, and communicate clearly to ensure quality customer care.

Minimum qualifications include a high school diploma, EMS or telecom dispatcher experience or 1 year EMS/public safety dispatch experience, strong English literacy, radio/phone communication, accurate reporting, and solid typing skills.

Qualifications

• EMS or telecommunications dispatcher experience or background.
• Strong reading and writing in English.
• Ability to communicate clearly on radio and phone.
• Accurate data entry and reporting.
• Ability to manage multiple tasks simultaneously.
• Good typing speed and accuracy.

Responsibilities

• Understand and apply Emergency Medical Dispatch concepts as per standards.
• Allocate EMS resources using protocols and decision-making rules.
• Ensure paperwork accuracy and completeness at end of shift.
• Perform data entry for shift, including State Run Report data entry.
• Generate reports and verify accuracy.
• Assist in locating incident scenes and selecting safest routes.

Skills

EMS experience

Typing speed

Clear communication

English literacy

Multitasking

Basic computer skills

Education

High school diploma or equivalent

Job description

Are you looking for a mild climate in the California Redwoods; surrounded by places to hike, hunt, fish, paddleboard, kayak, bike, surf and dive? Eureka has a vibrant arts scene and unmatched natural beauty. If you want some sun, you’re a 30 minute drive to summer temperatures in the 90 to 100’s on the Trinity River. You’ll never be in traffic again or have to look for parking.

DISPATCH ASSOCIATE

IMMEDIATE HIRING! Dispatcher PART-TIME Opportunity

Starting hourly rate beginning at $26.00 per hour

We’re hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.

• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.

• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.

• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.

• Responsible for generating applicable reports and checking for accuracy.

• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.

• Relays instructions from supervisors, messages, and emergency information.

• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.

• Follows established parameters/formats in receiving requests for service.

• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

MinimumRequired Qualifications:

• High school diploma or equivalent.

• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.

• Skilled in reading and writing English.

• Capacity to communicate clearly on the radio and telephone.

• Ability to record, transmit, and report information accurately.

• Able to efficiently utilize all equipment assigned to him or her.

• Manage multiple tasks simultaneously.

• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.

• Ability to understand basic computer applications.

Preferred Qualifications:

• Experience in the healthcare industry

Why Choose AMR?

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Benefit Statement: Check out our career site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.

Pay: $26.00 an hour (This rate applies to a 12-hour shift)