Dispatch Administrative Assistant

TAS RECYCLING; Knoxville (TN); On-site; USD 22,000 - 33,000; Full time

Job summary

TAS RECYCLING in Knoxville, TN, is seeking an organized Dispatch Administrative Assistant to support our headquarters office and daily dispatch operations. This role combines office administration, driver scheduling, customer service, vehicle reporting, and fleet documentation.

You will schedule and dispatch drivers, communicate with drivers, monitor GPS activity, maintain records, and assist management with process improvements while protecting confidential information.

Qualifications

• Bilingual in English and Spanish required.
• Minimum of 3 years relevant experience.
• Experience with a metal recycling company preferred.
• Strong communication and customer service skills.
• Excellent organization, attention to detail, and recordkeeping.

Responsibilities

• Schedule and dispatch drivers for pickups and deliveries, keeping customers informed and routes efficient.
• Communicate with drivers throughout the day and adjust schedules as operational needs change.
• Monitor vehicle movements and GPS activity, and report routing or vehicle-use concerns to management.
• Prepare the next morning’s pickups before the end of the workday.
• Answer calls, respond to customer inquiries, and follow up on leads and service requests.
• Maintain accurate customer information, lead statuses, dispatch records, and vehicle paperwork.
• Process vehicles through ADD, assign stock numbers, and complete required vehicle reports.
• Maintain driver qualification files, fleet records, inspection and maintenance records, and DOT documentation.
• Track renewal dates and help keep records ready for audits and inspections.
• Support the headquarters office with supplies, correspondence, filing, visitors, and other administrative needs.
• Assist management with special projects and improvements to office and transportation processes.
• Protect confidential company, employee, and customer information.

Skills

Bilingual English/Spanish

Communication skills

Customer service

Organization

Recordkeeping

Tools

Dispatch software

GPS tracking

Customer management systems

Job description

TAS RECYCLING is looking for an organized, detail-oriented Dispatch Administrative Assistant to support our headquarters office and daily dispatch operations. This role combines office administration, driver scheduling, customer service, vehicle reporting, and fleet documentation.

Responsibilities

• Schedule and dispatch drivers for pickups and deliveries, keeping customers informed and routes efficient.
• Communicate with drivers throughout the day and adjust schedules as operational needs change.
• Monitor vehicle movements and GPS activity, and report routing or vehicle-use concerns to management.
• Prepare the next morning’s pickups before the end of the workday.
• Answer calls, respond to customer inquiries, and follow up on leads and service requests.
• Maintain accurate customer information, lead statuses, dispatch records, and vehicle paperwork.
• Process vehicles through ADD, assign stock numbers, and complete required vehicle reports.
• Maintain driver qualification files, fleet records, inspection and maintenance records, and DOT documentation.
• Track renewal dates and help keep records ready for audits and inspections.
• Support the headquarters office with supplies, correspondence, filing, visitors, and other administrative needs.
• Assist management with special projects and improvements to office and transportation processes.
• Protect confidential company, employee, and customer information.

Qualifications

• Bilingual in English and Spanish is required.
• Minimum of 3 years of relevant experience
• Experience with a metal recycling company is preferred
• Strong communication and customer service skills.
• Excellent organization, attention to detail, and recordkeeping skills.
• Ability to manage calls, schedules, and paperwork while priorities change.
• Comfortable using computers and learning dispatch, GPS, and customer management systems.
• Dependable follow-through and the ability to work well with drivers and office staff.
• Commitment to safety, confidentiality, and company procedures.