Dispatch

AWP Safety; Utah; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical plan options

Dental plan options

Legal and Identity Shield

Accident insurance

Critical Illness insurance

Life insurance

Long-term disability (LTD)

Health Savings Account

Flexible Spending Accounts

401(k)

Paid time off

Paid holidays

Job summary

AWP Safety in Utah is seeking an on-site dispatcher/customer service associate to ensure top-notch customer service and accurate scheduling. You will coordinate service calls, monitor drivers via the dispatch system, and prepare next-day driver schedules to meet client needs.

Requirements include a high school diploma and 1-2 years of experience; strong leadership, routing awareness, and the ability to work under pressure are essential. A comprehensive benefits package is provided.

Qualifications

• High School Diploma or Equivalent.
• 1-2 years of experience; or any combination of education, experience, and training that provides the desired knowledge, skills, and abilities.
• Strong leadership skills to ensure drivers’ compliance with direction and assignments.
• Basic understanding of the geographical area and mapping programs to facilitate efficient routing.
• Proficient with or able to quickly learn dispatch and record-keeping systems.
• Ability to work independently with little instruction and adapt to change at a fast pace and under pressure.
• High integrity and a strong work concept.
• Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness.
• High degree of energy, self-motivation, and flexibility.
• Proven ability to work collaboratively with others.
• Excellent communication and time management skills.
• Strong work ethic with a professional, positive attitude.

Responsibilities

• Provide the highest level of customer service and satisfaction.
• Communicate with customers and internal teams to confirm order status, delivery arrangements, and service.
• Receive incoming customer service calls.
• Schedule and coordinate all service calls and adjust drivers’ daily schedules as required.
• Monitor drivers throughout the day via the dispatch system.
• Create the next day driver schedule ensuring customer needs are met.
• Add new customer jobs and tickets to the computer system (TCR).
• Conduct job service checks for jobs that have been out for 30 days or more.
• Complete a final edit of each job to ensure billing has all required information.
• Interact professionally with all levels of employees, management, vendors, customers, and external partners.
• Perform other functions as necessary or assigned.

Skills

Customer service

Scheduling

Communication

Leadership

Time management

Geography/mapping

Independent work

Team collaboration

Multi-tasking

Problem solving

Education

High School Diploma or Equivalent

Tools

Dispatch system

Job description

Job Description

• Provide the highest level of customer service and satisfaction
• Communicate and interact with customers as well as internal team members to ensure proper order status, delivery arrangements, and service
• Receive any incoming customer service calls
• Schedule and coordinate all service calls and adjust drivers’ daily schedules as required
• Monitor drivers throughout the day via the dispatch system
• Create the next day driver schedule ensuring customer needs are met
• Add new customer jobs and tickets to the computer system (TCR)
• Conduct job service checks for jobs that have been out for 30 days or more
• Complete a "final edit" of each job ensuring the ticket has all the required information for billing
• Interact and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners
• Perform other functions as necessary or as assigned

Qualifications

Qualifications

• High School Diploma or Equivalent
• 1-2 years of experience; or any combination of education, experience, and training that provides the desired knowledge, skills, and abilities
• Strong leadership skills to ensure drivers’ compliance with direction and assignments
• Basic understanding of the geographical area and mapping programs to facilitate efficient routing
• Proficient with or able to quickly learn dispatch and record-keeping systems.
• Ability to work independently with little instruction and adapt to change at a fast pace and under pressure
• High integrity and a strong work concept
• Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness.
• High degree of energy, self-motivation, and flexibility
• Proven ability to work collaboratively with others
• Excellent communication and time management skills
• Strong work ethic with a professional, positive attitude

The hiring range for this position is $20-$22 per hour. The base pay offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Additional Information

• Continuously sit, stand and/or walk
• Frequently talk, hear, and use hands
• Feel the attributes of objects, grasp, push, pull, and reach with arms or hands
• Occasionally lift up to 25 pounds
• Benefits-eligible 1st of the month following hire.
• All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
• Company paid 50k in basic life insurance.
• Company paid LTD.
• Health Savings and Flex Spending Accounts Available
• 401(k)
• Paid Time Off & Paid Holidays
• AWP named one of America’s Greatest Workplaces 2023 for Diversity

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, age, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, protected veteran status, disability, or any other status protected by applicable federal, state, or local law.