Dispatcher

AWP Safety, Inc; Denver, Northern (CO, KY); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health/Life Insurance

401(k)

Paid Time Off & Paid Holidays

Job summary

AWP Safety, Inc. in Denver seeks a Dispatch Coordinator to deliver excellent customer service, coordinate daily driver schedules, and ensure timely service calls.

You will interact with customers and internal teams, monitor drivers via the dispatch system, and help prepare billing details. 1-2 years of experience and strong communication are required, with the ability to work under pressure.

The role offers health benefits, a 401(k), paid time off, and on-site work with a dynamic team.

Qualifications

• 1-2 years of experience in customer service or related role.
• Strong leadership to guide drivers' assignments.
• Familiarity with dispatch/routing software.
• Ability to quickly learn Paylocity and TCR.
• Independent, adaptable, and able to work under pressure.
• Excellent communication and time management skills.

Responsibilities

• Provide the highest level of customer service and satisfaction.
• Communicate with customers and internal team members to ensure proper order status, delivery arrangements, and service.
• Receive incoming customer service calls and emails.
• Schedule and coordinate all service calls and adjust drivers’ daily schedules as required.
• Monitor drivers throughout the day via the dispatch system.
• Create the next day driver schedule ensuring customer needs are met.
• Add new customer jobs and tickets to the computer system (TCR).
• Conduct job service checks for jobs that have been out for 30 days or more.
• Complete a final edit of each job ensuring the ticket has all required information for billing.
• Interact professionally with all levels of employees, management, vendors, customers, and external partners.
• Perform other functions as necessary or as assigned.

Skills

Customer service

Communication

Scheduling

Dispatch systems

Time management

Teamwork

Education

High School Diploma or Equivalent

Tools

Paylocity

TCR

Job description

WS Barricade is an AWP barricade and traffic company based out of colorful Colorado with over 40 years of experience in the industry.

AWP Safety is North America’s leading traffic control specialist. Our team of 9000+ professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Super Bowl and Boston Marathon.

Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency.

WS Barricade is committed to excellence from the bidding of the project all the way to the project close out. Excellence is not just a goal it is the standard that we hold ourselves to.

Job Description

• Provide the highest level of customer service and satisfaction


• Communicate and interact with customers as well as internal team members to ensure proper order status, delivery arrangements, and service


• Receive any incoming customer service calls and emails


• Schedule and coordinate all service calls and adjust drivers’ daily schedules as required


• Monitor drivers throughout the day via the dispatch system


• Create the next day driver schedule ensuring customer needs are met


• Add new customer jobs and tickets to the computer system (TCR)


• Conduct job service checks for jobs that have been out for 30 days or more


• Complete a “final edit” of each job ensuring the ticket has all the required information for billing


• Interact and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners


• Perform other functions as necessary or as assigned

Qualifications

• High School Diploma or Equivalent


• 1-2 years of experience; or any combination of education, experience, and training that provides the desired knowledge, skills, and abilities


• Strong leadership skills to ensure drivers’ compliance with direction and assignments


• Basic understanding of the geographical area and mapping programs to facilitate efficient routing


• Proficient or able to quickly learn dispatch and record-keeping systems such as Paylocity and TCR


• Ability to work independently with little instruction and adapt to change at a fast pace and under pressure


• High integrity and a strong work concept


• Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness.


• High degree of energy, self-motivation, and flexibility


• Proven ability to work collaboratively with others


• Excellent communication and time management skills


• Strong work ethic with a professional, positive attitude

Additional Information

• Health/Life Insurance


• 401(k)


• Paid Time Off & Paid Holidays


• AWP named one of America’s Greatest Workplaces 2023 and 2025for Diversity


• Salary range $21-$25/hour


• 40–50 hours per week, including mandatory on-call coverage as part of scheduled responsibilities, with compensation as applicable

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, age, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, protected veteran status, disability, or any other status protected by applicable federal, state, or local law.