Dispatcher

AWP Safety, Inc; Santa Ana (CA); On-site; USD 34,440 - 35,817; Full time

Benefits offered by this job

Medical plan options

Dental plan options

Company-paid life insurance

PTO and holidays

Participation in 401(k)

Job summary

AWP Safety, Inc. invites applications for a Dispatcher at our Santa Ana, CA branch. The role services Southern California by answering inbound calls, dispatching technicians, and following up with customers to ensure satisfaction.

Responsibilities include scheduling work, relaying orders, coordinating with crews, and monitoring field activities. The ideal candidate has strong communication, organization, and adaptability in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 1–2 years of dispatcher experience preferred.
• Proficient with dispatch and record-keeping systems.
• Proficient in Microsoft Office applications.

Responsibilities

• Schedule and dispatch workers, equipment, or service vehicles to locations per requests.
• Relay work orders and information to crews, supervisors, and inspectors.
• Address questions and requests for service or equipment from customers or staff.
• Determine equipment, vehicles, or personnel needs per work orders.
• Maintain files of requests, work performed, charges, and dispatch information.
• Monitor and coordinate driver activity via the dispatch system.
• Respond to emergencies or same-day requests promptly.

Skills

Leadership

Communication

Time management

Teamwork

Adaptability

Education

High School Diploma or GED

Tools

Dispatch system

Microsoft Office

Teams

Excel

Outlook

Job description

AWP Safety is a rapidly growing national safety services provider committed to protecting our customers’ people, businesses, and time. AWP Safety is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas, and telecommunications. The company’s capabilities include work zone flagging, design and engineering for transportation management plans, equipment sales, rental, and 24/7 support. We are committed to keeping people safe. That includes drivers, pedestrians, workers, and everyone else at a site we serve. To succeed in this mission, we employ safety experts and well-trained crews. America’s roads and work zone professionals need and deserve AWP Safety protection.

Job Description

The Dispatcher position will be in at our Santa Ana branch location, and will service our Southern California locations. The Dispatcher’s responsibilities and essential functions include responding to inbound calls, dispatch technicians to work sites, follow up with customers after work is complete to ensure job satisfaction.

Key Responsibilities

• Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, job, or needs.
• Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors.
• Confer with customers or supervising personnel to address questions, problems, and requests for service or equipment.
• Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.
• Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
• Report hiring needs and all employee issues to Branch Manager
• Use tracking log form to account for work tickets, equipment, and employees.
• Verify against the track log to ensure we have received all that was issued.
• Monitor equipment locations and utilization to coordinate service and schedules.
• Add new customer jobs and tickets to the computer system.
• Monitor drivers throughout the day via the dispatch system.
• Respond to emergency or same day request in a timely manner.
• Perform all other duties as assigned.

Qualifications

• High School Diploma or GED required
• 1-2 years of experience preferred
• Strong leadership skills to ensure drivers’ compliance with direction and assignments.
• Basic understanding of the geographical area and mapping programs to facilitate efficient routing.
• Proficient with or able to quickly learn dispatch and record-keeping systems.
• Proficient in Microsoft Office, Teams, Excel, and Outlook.
• Ability to work independently with little instruction and adapt to change at a fast pace and under pressure.
• High integrity and a strong work concept.
• Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness.
• High degree of energy, self-motivation, and flexibility.
• Proven ability to work collaboratively with others.
• Excellent communication and time management skills.
• Strong work ethic with a professional, positive attitude.

Pay: $25-26 per hour or BOE

Additional Information

• Comprehensive benefits package including three medical plan options and two dental plan options, along with additional benefits such as Legal and Identity Shield, Accident, and Critical Illness coverage.
• Eligibility for benefits starts on the 1st of the month following your hire date.
• Company-paid life insurance coverage.
• Company-paid long-term disability (LTD) insurance.
• Availability of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Participation in the 401(k) retirement plan.
• Paid Time Off (PTO) and paid holidays.

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, age, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, protected veteran status, disability, or any other status protected by applicable federal, state, or local law.