Discharge & Patient Flow Coordinator- Long Term Care (Full-Time, Day shift)

Rochester Regional Health; New Jersey; On-site; USD 29,000 - 37,000; Full time

Job summary

Rochester Regional Health in Rochester, NY is seeking a Discharge & Patient Flow Coordinator to streamline patient throughput and discharge planning within the administrative support team.

You will collaborate with the care team to coordinate bed resources, manage discharges, connect patients with post-acute services, and address barriers to timely transition, leveraging the EMR Care Connect system and maintaining accurate data across departments.

Qualifications

• Bachelor's Degree required.
• Minimum 1 year experience in health care marketing and skilled nursing facility admissions and/or hospital case management.
• Strong interpersonal and confidentiality skills are essential.

Responsibilities

• Manage discharges and create open bed resources with bed availability and escalation oversight.
• Coordinate with social workers, nurses, providers, insurers, ElderONE, and external agencies.
• Link residents being discharged with follow-up healthcare services and housing plans.
• Maintain data across databases and develop best practices for project execution.

Skills

Healthcare marketing

Nursing facility admissions

Hospital case management

Independent work

Interpersonal skills

Education

Bachelor's Degree

Tools

Care Connect EMR

Job description

Job Title: Discharge & Patient Flow Coordinator Department: Administrative Support Location: ElderONE- 2066 Hudson Avenue Rochester, NY 14617 Hours Per Week: 40 hours Schedule: Monday-Friday 8:00am-4:30pm

POSITION SUMMARY:

The role of the Discharge and Patient Flow Coordinator serves as the facilitator of the patient throughput/discharge process and is a valued member of the healthcare team. Collaborates with members of the healthcare team to implement the discharge plan agreed upon by the interdisciplinary care team and patient and his/her natural support system.

KEY RESPONSIBILITIES:

• Manage discharges and create open bed resources. Work with administrative and clinical coordinators regarding bed availability, census status, overcapacity triggers, and escalations at Rochester Regional Health (RRH).
• Eliminates wasted bed days in RRH hospitals and skilled nursing facilities.
• Coordinate with social workers, nurses, providers, insurance companies, ElderOne, RRH skilled nursing facilities, and external agencies to ensure continuity of care.
• Responsible for linking residents being discharged with resources offering follow-up healthcare services.
• Assists with all aspects of establishing housing. Creates and implements plans to mitigate homelessness proactively.
• Build, develop, and grow any business relationship vital to the success of the project.
• Use the EMR Care Connect system to collaborate with all RRH skilled nursing Facilities, hospitals, and ElderOne to ensure patients are discharged to appropriate levels of care.
• Demonstrate knowledge of insurance coverage relative to Medicare, Medicaid, and commercial insurance products.
• Demonstrate the ability to identify and assist with the management of barriers for discharge through consistent communication and troubleshooting.
• Maintain data on various databases.
• Develop best practices and tools for project execution and management.

PREFERRED QUALIFICATIONS:

• Experience in community relations preferred.
• Ability to work independently and with a team.
• Must be self-driven.
• Excellent interpersonal and customer service skills in person, over the phone, and through electronic communication.
• High degree of confidentiality; maintains confidentiality in matters related to patients and staff.
• Flexibility to orient and work at all Rochester Regional Health locations.
• For ElderOne - 1 year of experience with the frail and elderly preferred.
• For ElderOne - Bachelor's Degree preferred.

REQUIRED QUALIFICATIONS:

• Must have a minimum of 1 year experience in health care marketing, as well as a working knowledge of skilled nursing facility admissions and/or hospital case management.
• Bachelor's Degree required.
• For ElderONE only:
  • 1 year experience in skilled nursing facility admissions and/or hospital case management.
  • Bachelor's Degree preferred.

LICENSURE/CERTIFICATIONS:

None required.

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE: $20.75 - $27.13 CITY: Rochester POSTAL CODE: 14617

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. Its vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.