Hospice Liaison

315 Genesee Region Home Care Association Inc; United States; On-site; USD 65,000 - 88,000; Full time

Job summary

Rochester Regional Health Home Care is seeking a Hospice Liaison to facilitate patient discharge from facility to certified hospice services. The role emphasizes exceptional customer service and alignment with the Brand Promise.

The ideal candidate is a NYS-licensed RN or a NYS Social Work license holder, with experience coordinating interdisciplinary teams and managing complex cases in home/hospice settings. The position is full-time, daytime/evening schedule, with potential 10-hour days.

Qualifications

• Nursing AS degree is required.
• Experience collaborating with an interdisciplinary health care team is preferred.
• Strong written and verbal communication skills are essential.

Responsibilities

• Evaluate eligibility, needs and care resources for each patient referred to RRH Hospice Agency.
• Obtain insurance information and authorizations for reimbursement.
• Complete a comprehensive clinical assessment and develop a hospice care plan.
• Obtain MD orders to support the hospice care plan.
• Coordinate services per the care plan (supplies, equipment, etc.).
• Document all required records and RRH Hospice Agency documentation.
• Collaborate with care coordinators, social workers, and physicians to solve complex cases.
• Represent RRH Hospice Agency in community groups and RRH committees.
• Participate in marketing efforts as assigned.
• Serve as a community resource educator.

Skills

Interdisciplinary teamwork

Interpersonal skills

Written and verbal communication

EMR experience

Microsoft Office

Clinical judgment

Education

AS Nursing

Tools

Electronic Medical Record (EMR)

Job description

Job Title: Hospice Liaison (Full-Time, Day/Evening) Department: HHC HOSPICE LIAISONS Location: Rochester Regional Health Home Care Hours Per Week: 40 Schedule: 8:30am -5:00pm OR potential for 10 hour days 8:30am - 7:00pm -Picking up at least one weekend day per month

SUMMARY: The Hospice Liaison is responsible to facilitate the patient discharge from the facility setting to certified hospice agency. The Hospice Liaison will provide superior customer service by modeling the Brand Promise and Core Values.

RESPONSIBILITIES

• Evaluates eligibility, needs and care resources for each patient referred to RRH Hospice Agency.


• Obtains insurance information and authorizations for appropriate reimbursement.


• Completes a comprehensive clinical assessment for hospice services and develops a hospice care plan with the patient/caregivers to ensure a safe care plan.


• Obtains MD order to support hospice care plan.


• Coordinates all services including but not limited to professional, paraprofessional services, durable medical supplies, equipment, etc., as the care plan dictates.


• Completes all required documentation in patient’s facility record and RRH Hospice Agency required documentation per requirements.


• Gathers data, analyzes data and completes all assigned reports.


• Collaborates with care coordinators, social workers, and physicians to find solutions for challenging patients requiring hospice care as a part of the facility discharge plan.


• Participates in ongoing RRH Hospice Agency and Community Based Service, and/or RRH inpatient committees or groups.


• Represents RRH Hospice Agency at appropriate Community Groups Act as a resource and represent RRH Hospice Agency in the community in various health care settings (i.e. hospital, physician office, etc.).


• Participates in marketing efforts as assigned.


• Assumes role community resource expert in providing education as assigned.

REQUIRED QUALIFICATIONS

• Registered Nurse license in New York State.


• OR Current NYS License in Social Work

PREFERRED ATTRIBUTES

• Experience in working in partnership with the interdisciplinary healthcare team.


• Excellent interpersonal skills (strong written and verbal communication skills).


• Experience utilizing an Electronic Medical Record and Microsoft office Demonstrate ability to apply decisive, sound, objective clinical judgment for cases with varying complexity.

EDUCATION

AS: Nursing (Required)

LICENSES / CERTIFICATIONS

BLS - Basic Life Support - American Heart Association (AHA), RN - Registered Nurse - NYS Office of Professions

PHYSICAL REQUIREMENTS

Drive - Clinical - Roles in this category require frequent driving combined with mobile clinical care across settings such as emergency response, mobile clinics, and home health environments. Staff must repeatedly enter and exit vehicles, occasionally lift and carry equipment weighing up to 100 lbs. or more, and perform care within patients’ homes or other confined, unpredictable, or uncontrolled environments. These positions demand strong fine and gross motor control, firm grasping, and heightened visual and auditory awareness to ensure safe and effective care delivery. Emotional and cognitive demands are substantial due to rapid decision‑making, direct exposure to critical or sensitive situations, and independently managing patient care in the field or home setting. Environmental exposures may include traffic hazards, infectious agents, extreme temperatures, variable home conditions, and hazardous materials. Valid licensure, physical readiness, and flexibility for extended or on‑call schedules are typically required. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE

$63,000.00 - $90,000.00 CITY: Rochester POSTAL CODE: 14607 The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.