Discharge & Care Coordination Specialist

Gbmc-Healthcare; Baltimore (MD); On-site; USD 27,000 - 41,000; Full time

Job summary

GBMC HealthCare seeks an administrative support specialist to assist the Care Management team with discharge processes and documentation. You will coordinate with care teams, ensure timely delivery of IMM, OBS, and MOON letters, and obtain authorizations from pharmacies and insurers.

The role involves scheduling PCP appointments for high-risk patients and handling follow-up calls post-discharge. Responsibilities include documenting in EPIC, managing referrals, and maintaining compliance with

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Three years’ healthcare setting experience preferred.
• Three years’ customer service experience preferred.
• Knowledgeable of available community resources.
• Advanced oral and written communication skills.
• Strong organizational and time-management abilities.

Responsibilities

• Ensures that IMM, OBS, MOON letters are delivered to patients in a timely manner to meet regulations.
• Delivers Medicare IMM letter, Outpatient Services letter, and MOON letters and discusses with patients.
• Schedules PCP appointments for high-risk patients to reduce readmission risk.
• Assists Care Management with administrative tasks: discharge paperwork, faxing, referrals, follow-up calls, PCP appointments, authorizations.
• Documents work in EPIC: notes, work queues, forms, AVS, discharge summaries, and PCP appointments.
• Coordinates care transitions across units and collaborates with other care teams.
• Obtains authorizations from pharmacies and insurance companies.

Skills

Community resources

Oral & written communication

Workload organization

Time management

Data analysis

Data evaluation for treatment

Education

Bachelor's degree or equivalent experience

Tools

EPIC

Job description

GBMC HealthCare seeks an administrative support specialist to assist the Care Management team with discharge processes and documentation. You will coordinate with care teams, ensure timely delivery of IMM, OBS, and MOON letters, and obtain authorizations from pharmacies and insurers.

The role involves scheduling PCP appointments for high-risk patients and handling follow-up calls post-discharge. Responsibilities include documenting in EPIC, managing referrals, and maintaining compliance with