Discharge & Care Coordination Assistant

Carle; Peoria (IL); Hybrid; USD 26,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Job summary

Carle Health is seeking a Case Assistant to support discharge planning under the RN Case Manager and Social Worker. You will handle referrals, transportation arrangements, and medication or placement authorizations to ensure smooth transitions for patients.

You will help ensure Medicare MOON compliance, coordinate post-discharge follow ups with primary and specialty care, and contribute to readmission reduction efforts through timely documentation and communication.

Qualifications

• Certified nurse assistant certification required.
• Experience in discharge planning or hospital patient flow preferred.
• Strong knowledge of Medicare MOON and Important Message guidelines.

Responsibilities

• Collaborate with RN Case Manager and Social Worker to discharge planning and referrals.
• Assist with nursing home placement and updates to referrals, answering calls from facilities.
• Maintain Medicare regulatory compliance with delivery of the Important Message documents and timelines.
• Coordinate transportation and post-discharge appointments; arrange services as needed.
• Document assistance in Case Management systems and Epic; obtain prior authorizations as needed.
• Serve as liaison for ED providers and hospitalists for ancillary services and follow-up plans.

Skills

Customer service

Communication

Education

Certified nurse assistant

Tools

Epic

Case Management system

Job description

Carle Health is seeking a Case Assistant to support discharge planning under the RN Case Manager and Social Worker. You will handle referrals, transportation arrangements, and medication or placement authorizations to ensure smooth transitions for patients.

You will help ensure Medicare MOON compliance, coordinate post-discharge follow ups with primary and specialty care, and contribute to readmission reduction efforts through timely documentation and communication.