Case Management Assistant

Carle; Peoria (IL); Hybrid; USD 26,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Job summary

Carle Health is seeking a Case Assistant to support discharge planning under the RN Case Manager and Social Worker. You will handle referrals, transportation arrangements, and medication or placement authorizations to ensure smooth transitions for patients.

You will help ensure Medicare MOON compliance, coordinate post-discharge follow ups with primary and specialty care, and contribute to readmission reduction efforts through timely documentation and communication.

Qualifications

• Certified nurse assistant certification required.
• Experience in discharge planning or hospital patient flow preferred.
• Strong knowledge of Medicare MOON and Important Message guidelines.

Responsibilities

• Collaborate with RN Case Manager and Social Worker to discharge planning and referrals.
• Assist with nursing home placement and updates to referrals, answering calls from facilities.
• Maintain Medicare regulatory compliance with delivery of the Important Message documents and timelines.
• Coordinate transportation and post-discharge appointments; arrange services as needed.
• Document assistance in Case Management systems and Epic; obtain prior authorizations as needed.
• Serve as liaison for ED providers and hospitalists for ancillary services and follow-up plans.

Skills

Customer service

Communication

Education

Certified nurse assistant

Tools

Epic

Case Management system

Job description

Overview

The Case Assistant works under the direction of the Clinical Transition Specialist (RN Case Manager) and/or Social Worker to establish appropriate discharge plans for patients such as but not limited to making referrals, identifying transportation needs and making arrangements, and completing authorization requests for medications or placement. Responsible for supporting federal and state regulatory compliance through the distribution and documentation for the Important message for Medicare, the MOON and observation notices. Responsible for supporting readmission strategies through identification of patients needing a new primary care provider, and/or making appropriate post-acute follow up plans with primary care and specialty physician practices. Has a strong customer service focus as will interact with patients, families, and providers. Conveys a positive image of Carle and provides information to patients to fully utilize and benefit from Carle services both on the telephone and face‑to‑face and to ensure that needs of patients are met.

Qualifications

Certifications: , Education: , Work Experience: Certified nurse assistant

Responsibilities

Collaborates with the RN Case Manager and SW Case Manager to develop a plan of care for discharging the patient. Assists with nursing home placement to ensure a smooth transition for the patient, including: placing referrals, updated referrals, and answering incoming calls from the nursing facilities. Responsible for maintaining Medicare regulatory compliance with the delivery of the “Important Message” documents. Performs or assists case managers and/or social workers with daily tasks. This may include assisting in arranging transportation and/or transport and other necessary tasks. Schedule specialty and primary care post discharge appointments. Coordinate external primary and specialty services in and out of network. Communicates post discharge directives, appointments and necessary information. Documents assistance in Case Management system and Epic. Collects data on assigned patients and help to ensure accurate documentation. Obtain prior authorization as needed. Acts as liasion for ED providers and Hospitalists for ancillary services. Demonstrates knowledge of Medicare and MOON letter guidelines, and delivers the letters based on the timelines outlined.

About Us

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include eight, award‑winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering‑based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life‑long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [e-mail].

Compensation and Benefits

The compensation range for this position is $18.97per hour - $30.73per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model.

Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.