Discharge & Care Coordination Assistant

Nationwide Children's Hospital; North Carolina; On-site; USD 42,000 - 52,000; Full time

Job summary

Nationwide Children's Hospital in North Carolina is seeking a coordinator to support safe, timely patient discharges and care coordination across multidisciplinary teams. You will schedule inpatient and outpatient tests, procedures, and follow-up appointments, communicate with patients and families, and facilitate access to resources while ensuring payer authorizations and proper documentation.

The role emphasizes data gathering, privacy and safety compliance, and collaboration with

Qualifications

• Associate’s degree or equivalent education and experience required.
• Knowledge of current medical terminology.
• Experience and/or familiarity with payer negotiations and authorization requirements.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced clinical setting and manage multiple tasks.

Responsibilities

• Assists with scheduling of inpatient and outpatient services, tests, procedures, and follow-up appointments.
• Communicates with patients and families about admissions and appointments and connects them with resources.
• Collaborates with multidisciplinary teams to ensure cohesive care planning and discharge processes.
• Obtains required information from patients, caregivers, providers, and external teams.
• Assists with completing documentation such as FMLA forms and payer authorizations for post-discharge care.
• Monitors related metrics and assists with data gathering to support process and patient care improvements.
• Ensures compliance with privacy and safety standards.

Skills

Medical terminology

Payer negotiations & authorizations

Communication & interpersonal skills

Multidisciplinary teamwork

Fast-paced clinical environment

Education

Associate’s degree or equivalent

Tools

Electronic Medical Records

Job description

Nationwide Children's Hospital in North Carolina is seeking a coordinator to support safe, timely patient discharges and care coordination across multidisciplinary teams. You will schedule inpatient and outpatient tests, procedures, and follow-up appointments, communicate with patients and families, and facilitate access to resources while ensuring payer authorizations and proper documentation.

The role emphasizes data gathering, privacy and safety compliance, and collaboration with