Disaster Restoration File Coordinator

SERVPRO Team Dixon; Nashville (TN); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Medical Insurance: company pays 60% of

Dental & Vision Insurance

401(k) matching up to 4%

Life Insurance: $25K

Disability Insurance

PTO: after 90 days

8 Paid Holidays

Job summary

SERVPRO Team Dixon - Belle Meade / West Nashville is seeking a meticulous Job File Coordinator to keep every project on track. You’ll connect field teams, the office, customers, and insurers to move jobs from initial call to final invoice.

The role emphasizes organizing, timely communication, and accurate filing. Expect a Monday-Friday daytime schedule with competitive hourly pay and a robust benefits package.

Qualifications

• 1-3 years of experience in this or a similar role
• Experience in office administration, customer service, insurance, or project coordination is a plus
• Outstanding organizational skills and an eye for detail
• Strong written and verbal communication; comfortable on the phone with customers and adjusters
• Ability to juggle multiple job files at once without losing track of a single one
• A calm, professional presence when situations get stressful
• Proficiency in Microsoft Office; comfort learning new software systems
• A team-first attitude and willingness to jump in wherever the office needs support

Responsibilities

• Manage job files from first notice of loss through final closeout - nothing slips through the cracks on your watch
• Monitor job status, work-in-progress, and audit compliance across an active caseload
• Build preliminary estimates and prepare accurate job file documentation
• Serve as the go-to liaison between customers, insurance adjusters, and our field technicians
• Keep communication moving - calls returned, emails answered, questions resolved before they become problems
• Prepare job file reports and support the audit process so every file is clean and closeout-ready
• Draft correspondence, maintain filing systems, and support day-to-day office operations

Skills

Organizational skills

Attention to detail

Written and verbal communication

Microsoft Office

Customer service

Team player

Job description

SERVPRO Team Dixon - Belle Meade / West Nashville is seeking a meticulous Job File Coordinator to keep every project on track. You’ll connect field teams, the office, customers, and insurers to move jobs from initial call to final invoice.

The role emphasizes organizing, timely communication, and accurate filing. Expect a Monday-Friday daytime schedule with competitive hourly pay and a robust benefits package.