Disaster Response Duty Officer - Volunteer

American Red Cross North Texas Region; Lubbock (TX); On-site; USD 45,000 - 70,000; Full time

Job summary

American Red Cross North Texas Region is seeking a Duty Officer to lead Disaster Action Team operations within RC Respond. You will triage disaster notifications, determine action, escalate when needed, and support on-site DAT leadership with guidance and coordination.

You will monitor multiple DAT responses, maintain ongoing communications with responders and leadership, and ensure proper scheduling and access for RC Respond users, participating in regular team meetings as required.

Responsibilities

• Triage requests to determine if Red Cross action is required; may decide if Red Cross will respond via DAT.
• Uses event triggers such as size, scope, and type of event to escalate the DAT response when necessary.
• Works with on-scene DAT leadership to support the response and provide technical guidance.
• May support and train new Duty Officers.
• Liaises necessary information to leadership and other stakeholders.
• May be tasked with composing Initial Incident Reports (IIR) dependent upon regional processes.
• Ensures response compliance in accordance with the DAT Standards and Procedures.
• Maintains close working relationship with DAT Regional Program Lead, Chapter/Territory DAT Coordinators and Regional RC Respond Application Lead to ensure responders are identified and scheduled.
• Documents incoming disaster notification and ensures their assignment as the Duty Officer in the RC Respond call record.
• Manages all DAT calls and activities in RC Respond
• Identifies available DAT responders and dispatches team to ensure appropriate resourcing to meet client needs.
• Activates Disaster Health Services, Disaster Mental Health, Disaster Spiritual Care, and Public Affairs when requested.
• Maintains ongoing communication with all assigned responders and ensures timely updates are reflected in the RC Respond call record to reflect movement to a status of On Scene and Off Scene.
• May be required to monitor activity across multiple DAT responses.
• Monitors all active calls while assigned, moving them to a status of Closed upon completion in RC Respond. If an event has not concluded, provide necessary information upon shift change.
• Notifies Chapter and Regional staff of significant events, and contributes to an Initial Incident Report, when appropriate.
• Manages availability by registering for shifts in RC Respond.
• Attends regularly scheduled team/DAT meetings as required by Chapter/Region.
• Maintains RC Respond Duty Officer user access.

Job description

American Red Cross North Texas Region is seeking a Duty Officer to lead Disaster Action Team operations within RC Respond. You will triage disaster notifications, determine action, escalate when needed, and support on-site DAT leadership with guidance and coordination.

You will monitor multiple DAT responses, maintain ongoing communications with responders and leadership, and ensure proper scheduling and access for RC Respond users, participating in regular team meetings as required.