Disaster Case Management Deputy Project Lead

Tidal Basin Group; Anchorage (AK); On-site; USD 70,000 - 95,000; Full time

Job summary

Tidal Basin Group is seeking a Deputy Project Manager in Anchorage, AK to support the Disaster Case Management Program. This role focuses on day-to-day operations, staff oversight, and coordination with state, local, and federal partners to ensure timely, survivor-centered services.

You will help manage project timelines, track performance metrics, and ensure program compliance with federal, state, and local requirements. Travel to remote Alaska locations may be required.

Qualifications

• Associate’s or Bachelor’s degree in a relevant field.
• 2+ years of experience in disaster case management, disaster recovery, case management, program management, government programs, grant-funded programs, human services, or related field.
• Demonstrated experience supporting project or program management activities.
• Experience overseeing disaster recovery, case management, human services, government, or grant-funded programs.
• Proficiency in Microsoft Office Suite, including Excel.
• Strong organizational skills and attention to detail.
• Strong interpersonal, analytical, and problem-solving skills.
• Strong written and verbal communication skills, with the ability to communicate effectively with staff, clients, government partners, stakeholders, and leadership.
• Ability to manage competing priorities, meet deadlines, and work independently in a fast-paced environment.
• Ability to use data and performance metrics to support decision-making and program improvement.
• Knowledge of disaster recovery principles, survivor assistance, resource coordination, and case management practices.
• Ability to manage client expectations, subcontractor relationships, teaming partners, and contract requirements.
• Commitment to survivor-centered, trauma-informed, and equitable service delivery.
• Ability and willingness to travel to remote parts of Alaska.

Responsibilities

• Support the Project Manager in the overall management and administration of the Disaster Case Management Program.
• Provide advisory and consulting support to state, local, and federal partners related to program startup, implementation, and ongoing operations.
• Provide technical guidance on Disaster Case Management policies, procedures, and standard operating practices.
• Manage and support program staff, which may include Disaster Case Managers, supervisors, resource coordinators, analysts, eligibility specialists, QA/QC staff, and other assigned personnel.
• Oversee teaming partners and subcontractors supporting program delivery.
• Monitor case management operations, including productivity, caseload distribution, case progression, and service delivery.
• Develop and maintain tools to track caseloads, referrals, survivor outcomes, unmet needs, performance measures, and recovery milestones.
• Monitor compliance with applicable regulations, guidance, contractual requirements, and internal program policies.
• Ensure confidentiality, data integrity, and appropriate handling of survivor information.
• Identify, escalation, and support resolution of service delivery and procedural issues in a timely manner.
• Promote high-quality service delivery through trauma-informed, culturally responsive, and survivor-centered practices.
• Establish performance expectations and provide ongoing coaching, feedback, and operational support to staff.
• Evaluate program processes and recommend or implement improvements based on operational needs, emerging issues, and lessons learned.
• Coordinate with internal leadership, government partners, community organizations, and other stakeholders to identify and leverage recovery resources.
• Prepare reports, dashboards, briefings, and other deliverables communicating program status, accomplishments, risks, and issues requiring attention.
• Present recommendations, operational updates, and performance information to leadership and stakeholders.
• Support program planning, staffing, and resource allocation to meet short- and long-term program goals.
• Perform other duties as assigned.

Education

Associate’s or Bachelor’s degree in a relevant field

Tools

Microsoft Office Suite

Excel

Job description

Tidal Basin Group is seeking a Deputy Project Manager in Anchorage, AK to support the Disaster Case Management Program. This role focuses on day-to-day operations, staff oversight, and coordination with state, local, and federal partners to ensure timely, survivor-centered services.

You will help manage project timelines, track performance metrics, and ensure program compliance with federal, state, and local requirements. Travel to remote Alaska locations may be required.