Disability Claims Specialist: Investigate, Decide & Help

RippleMatch Inc.; Pittsfield (MA); Hybrid; USD 42,000 - 63,000; Full time

Job summary

Guardian seeks a Disability Claims Specialist in Pittsfield, MA, offering 3 in-office days (Tue-Thu) with Mon and Fri remote. Primary pay is $30/hour with a 3% annual bonus target, plus potential incentive pay. Training supports ongoing growth and the chance to impact policy decisions.

The role requires analyzing claims, communicating clearly, traveling to meet customers, and collaborating across teams. A bachelor’s degree or equivalent work experience is accepted, with strong analytical and

Qualifications

• Bachelor's degree or high school diploma with equivalent work experience.
• Strong verbal and written communication skills.
• Intrinsic motivation with accountability.
• Desire to engage customers with a solution-oriented mindset.
• Strong analytical skills with attention to detail.
• Ability to navigate multiple systems and information streams.
• Experience prioritizing with competing deadlines.
• Desire to grow professionally through feedback.

Responsibilities

• Analyze policy language, medical, financial, and other claim documentation.
• Apply critical thinking to make objective claims decisions.
• Navigate complex situations and use available tools to find effective solutions.
• Communicate professionally in writing with customers and stakeholders.
• Engage in extensive phone communication with customers; live conversations are essential.
• Work independently with self-motivation and collaborate when needed.
• Maintain composure in high pressure situations.
• Demonstrate empathy and responsiveness to meet customer needs.
• Travel to meet customers in person.

Skills

Bachelor's degree

Strong verbal skills

Strong written skills

Accountability

Solution-oriented

Analytical skills

Multi-system navigation

Deadline prioritization

Growth mindset

Education

Bachelor's degree or equivalent

Job description

Guardian seeks a Disability Claims Specialist in Pittsfield, MA, offering 3 in-office days (Tue-Thu) with Mon and Fri remote. Primary pay is $30/hour with a 3% annual bonus target, plus potential incentive pay. Training supports ongoing growth and the chance to impact policy decisions.

The role requires analyzing claims, communicating clearly, traveling to meet customers, and collaborating across teams. A bachelor’s degree or equivalent work experience is accepted, with strong analytical and