Disability Claims Specialist (Hybrid)

RippleMatch Inc.; Pittsfield (MA); Hybrid; USD 42,000 - 63,000; Full time

Job summary

Guardian seeks a Disability Claims Specialist in Pittsfield, MA, offering 3 in-office days (Tue-Thu) with Mon and Fri remote. Primary pay is $30/hour with a 3% annual bonus target, plus potential incentive pay. Training supports ongoing growth and the chance to impact policy decisions.

The role requires analyzing claims, communicating clearly, traveling to meet customers, and collaborating across teams. A bachelor’s degree or equivalent work experience is accepted, with strong analytical and

Qualifications

• Bachelor's degree or high school diploma with equivalent work experience.
• Strong verbal and written communication skills.
• Intrinsic motivation with accountability.
• Desire to engage customers with a solution-oriented mindset.
• Strong analytical skills with attention to detail.
• Ability to navigate multiple systems and information streams.
• Experience prioritizing with competing deadlines.
• Desire to grow professionally through feedback.

Responsibilities

• Analyze policy language, medical, financial, and other claim documentation.
• Apply critical thinking to make objective claims decisions.
• Navigate complex situations and use available tools to find effective solutions.
• Communicate professionally in writing with customers and stakeholders.
• Engage in extensive phone communication with customers; live conversations are essential.
• Work independently with self-motivation and collaborate when needed.
• Maintain composure in high pressure situations.
• Demonstrate empathy and responsiveness to meet customer needs.
• Travel to meet customers in person.

Skills

Bachelor's degree

Strong verbal skills

Strong written skills

Accountability

Solution-oriented

Analytical skills

Multi-system navigation

Deadline prioritization

Growth mindset

Education

Bachelor's degree or equivalent

Job description

At Guardian, we live our Purpose every day. As champions of wellbeing for ourselves, our communities, and consumers, we focus as a team to turn what's possible into a reality. We create experiences for you to grow and enrich your career and future as a Disability Claims Specialist. We believe in your aspirations for purpose, leadership, and achievement in your professional and personal lives.We will help build the core competencies you will need to be a successful Disability Claims Specialist. In your first year, we will provide extensive training in a highly supportive environment.

If you have an internal drive to investigate using your critical thinking skills to assess policy matters and the ability to manage competing priorities while meeting deadlines, this is your opportunity to make a difference, grow your career, and be a part of moving the organization into the future.

The projected pay rate for this position is $30.00 per hour, with a 3% annual bonus target. This is a good faith estimate of base pay for the primary location of this position. The pay for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate.

In the role, you will

• Analyze policy language, medical, financial, and other claim documentation.
• Apply critical thinking, investigative, and problem-solving skills to make objective claims decisions.
• Demonstrate resourcefulness in navigating complex situations and utilizing available tools, systems, and information to find thoughtful, effective solutions.
• Ability to communicate effectively and professionally in writing with a variety of audiences including customers, as well as medical, financial, legal resources, and other key stakeholders.
• Engage in extensive phone communication with customers; comfort and professionalism in live conversations is essential. Phone interactions are the primary mode of customer contact.
• Work independently with self-motivation while embracing collaboration when needed.
• Maintain composure and direction in high pressure situations.
• Utilize communication skills to meet the customer’s needs, while demonstrating empathy, flexibility, responsiveness, and an action-oriented approach.
• Be expected to travel to meet with customersin-person.

You have

• Bachelor's degree or high school diploma with equivalent work experience.
• Demonstrate strong verbal skills for real-time conversations and equally strong written skills for clear, concise, and professional correspondence.
• Intrinsically motivated with a strong sense of accountability.
• Desire to engage customers with a solution-oriented mindset.
• Strong analytical skills, with attention to detail.
• Ability to navigate multiple systems, resources, and information streams simultaneously.
• Experience with prioritizing with competing deadlines.
• Desire to grow and develop professionally through continuous learning and feedback.

Location

The primary office location for this position is Pittsfield, MA with a 3-days per week in office requirement (Tues - Thurs) with occasional travel to meet business needs.Mon and Fri are remote work days.

Salary Range:

$41,880.00 - $62,820.00

The salary range reflected above is a good faith estimate of base pay for the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits.Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail]. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to [e-mail], making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via [e-mail].

Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here.