Disability Claims Specialist — Hybrid/Remote Training Path

Guardian Life; Pittsfield (MA); Hybrid; USD 60,000 - 65,000; Full time

Job summary

Guardian Life is hiring a Disability Claims Specialist in Pittsfield, MA. You will analyze policy language and claim documentation, applying critical thinking to make objective decisions in a supportive, growth‑oriented environment.

The role requires strong verbal and written communication, multitasking under deadlines, and willingness to travel to meet customers in person. A Bachelor’s degree or equivalent experience is expected.

Qualifications

• Bachelor’s degree or high school diploma with equivalent work experience.
• Strong verbal skills for real-time conversations and equally strong written skills for clear, concise correspondence.
• Intrinsically motivated with a strong sense of accountability.
• Desire to engage customers with a solution‑oriented mindset.
• Strong analytical skills with attention to detail.
• Ability to navigate multiple systems, resources, and information streams simultaneously.
• Experience with prioritizing with competing deadlines.
• Desire to grow and develop professionally through continuous learning and feedback.

Responsibilities

• Analyze policy language, medical, financial, and other claim documentation.
• Apply critical thinking, investigative, and problem‑solving skills to make objective claims decisions.
• Communicate professionally in writing with a variety of audiences including customers and resources.
• Extensive phone communication with customers; primary mode of contact.
• Travel to meet with customers in‑person.

Skills

Verbal skills

Written skills

Analytical thinking

Multitasking

Travel required

Education

Bachelor’s degree or high school diploma with equivalent work experience

Job description

Guardian Life is hiring a Disability Claims Specialist in Pittsfield, MA. You will analyze policy language and claim documentation, applying critical thinking to make objective decisions in a supportive, growth‑oriented environment.

The role requires strong verbal and written communication, multitasking under deadlines, and willingness to travel to meet customers in person. A Bachelor’s degree or equivalent experience is expected.