Disability Applications Specialist — Public Service

maine; Augusta (ME); On-site; USD 25,000 - 34,000; Full time

Job summary

The Disability Application Associate at the Bureau of Motor Vehicles in Augusta, Maine, supports customers by processing applications, reviewing documents, and handling revenue reconciliation. This role operates within the Registration Section, delivering friendly service by phone, email, and in person.

The position requires attention to detail, ability to learn Title 29-A laws, and capacity to manage high volumes of calls and paperwork.

Qualifications

• Experience delivering courteous, accurate service in a fast-paced public setting.
• Comfortable handling large numbers of customer interactions daily.
• Ability to adapt to policy changes and new technology.
• Strong verbal and written communication; explain complex rules clearly.
• Proven problem-solving and time-management skills.

Responsibilities

• Receive and review mail and email from customers; respond and process required paperwork.
• Review applications and compliance documents; manage inbox requests via Outlook.
• Verify and update records; collect and reconcile revenue; produce reports.

Skills

Customer service

High-volume handling

Team collaboration

Attention to detail

Communication skills

Job description

The Disability Application Associate at the Bureau of Motor Vehicles in Augusta, Maine, supports customers by processing applications, reviewing documents, and handling revenue reconciliation. This role operates within the Registration Section, delivering friendly service by phone, email, and in person.

The position requires attention to detail, ability to learn Title 29-A laws, and capacity to manage high volumes of calls and paperwork.