Director, Workplace Experience - DC

Freshfields Bruckhaus Deringer; Washington (Washington County); On-site; USD 90,000 - 130,000; Full time

Job summary

Freshfields US LLP in Washington, DC is seeking a Workplace Experience Manager to lead hospitality, conference center operations, and facilities management for the DC office. You will partner with attorneys, business services, and external vendors to deliver an exceptional workplace experience while driving continuous improvement.

The role requires strategic leadership, hands-on execution, and the ability to balance planning with delivery in a fast-paced law firm environment, with a focus on

Qualifications

• Bachelor's degree or equivalent required.
• 7+ years in workplace experience, hospitality, or facilities in a high-touch environment.
• Experience managing vendors and service providers with accountability.
• Ability to manage complex operations and multi-project initiatives independently.
• Strong communication and relationship-building skills with senior stakeholders.

Responsibilities

• Lead Workplace Experience services for the DC office to deliver exceptional experiences for employees, clients, and visitors.
• Build relationships with attorneys, business services, leadership, and vendors to understand needs and drive improvements.
• Anticipate needs, identify opportunities, and implement operational enhancements.
• Oversee facilities, conference center, and space planning projects from planning through execution.

Skills

Leadership

Vendor management

Facilities operations

Budgeting

Stakeholder management

Project management

Communication

Space planning

Education

Bachelor's degree

Tools

Eptura Engage

ServiceNow

Job description

Freshfields US LLP in Washington, DC is seeking a Workplace Experience Manager to lead hospitality, conference center operations, and facilities management for the DC office. You will partner with attorneys, business services, and external vendors to deliver an exceptional workplace experience while driving continuous improvement.

The role requires strategic leadership, hands-on execution, and the ability to balance planning with delivery in a fast-paced law firm environment, with a focus on