Director, Workforce Strategy & Service Experience

Elevance Health; Indianapolis (IN); Hybrid; USD 132,000 - 197,000; Full time

Job summary

Elevance Health seeks a Director to lead Workforce Management and Service Experience, directing advanced workforce planning and optimization for FEP Operations and Comprehensive Healthcare Management. You will shape strategy, drive performance, and partner with stakeholders to align forecasts with commitments.

Ideal candidates hold a BS/BA in business or related field with 5+ years of direct management in workforce management.

Qualifications

• Demonstrated experience leading workforce planning, forecasting, capacity management and optimization.
• Proven ability to lead teams, drive change, influence partners and deliver results via data-driven decisions.
• Ability to manage multiple, complex, ongoing tasks and projects.

Responsibilities

• Directs development and execution of organizational forecasts and capacity planning.
• Partners with stakeholders to align workforce plans with forecasts and contracts.
• Conducts reviews to improve performance, member and associate experience.
• Sponsors improvements; drives modernization, automation, and efficiency.
• Hires, trains, coaches, counsels, and evaluates direct reports.

Skills

Workforce planning

Forecasting

Capacity management

Operational performance

Stakeholder collaboration

Change leadership

Data-driven decisions

Multiple projects

Automation initiatives

Education

BS/BA in business or related field

Job description

Elevance Health seeks a Director to lead Workforce Management and Service Experience, directing advanced workforce planning and optimization for FEP Operations and Comprehensive Healthcare Management. You will shape strategy, drive performance, and partner with stakeholders to align forecasts with commitments.

Ideal candidates hold a BS/BA in business or related field with 5+ years of direct management in workforce management.