Director Urgent Care (Puget Sound)

Virginia Mason Franciscan Health; Tacoma (WA); On-site; USD 87,000 - 143,000; Full time

Job summary

Virginia Mason Franciscan Health seeks a Director of Urgent Care to provide strategic and operational leadership for its Urgent Care facilities, overseeing multiple clinics and site teams. You will align services with clinical standards, regulatory requirements, and organizational goals to deliver high-quality patient care and efficient operations.

Daily responsibilities include staffing oversight, budgeting, performance improvement, and cross-site collaboration to elevate patient experience and

Qualifications

• Seven years of progressively responsible operational/clinical experience demonstrating required knowledge/abilities.
• Five years of experience in management/leadership capacity.
• Work experience in an urgent care and/or consumer access setting.

Responsibilities

• Direct and evaluate operations across multiple Urgent Care sites, ensuring safe, efficient, high-quality patient care and meeting standards.
• Lead short- and long-term planning initiatives to support growth, standardization, and improved outcomes.
• Oversee operating and capital budgets, staffing, resources, productivity, and expenses.
• Lead, coach, and develop site-based management teams and ensure staffing and accountability.
• Develop and implement quality improvement strategies to enhance outcomes, safety, and efficiency.
• Ensure compliance with policies, standards, accreditation requirements, and regulations across sites.
• Build relationships with physicians, medical directors, staff, patients, and partners to improve care delivery.
• Monitor KPIs, financial results, productivity, quality metrics, and benchmarking data to guide decisions.

Skills

Urgent Care operations

Staff leadership

Budget management

Process improvement

Regulatory compliance

Strategic planning

Analytical skills

Education

Bachelor's degree in nursing, business/healthcare administration or related discipline

Master's degree (preferred)

Job description

Job Summary and Responsibilities

As our Director of Urgent Care , you will provide strategic and operational leadership for Franciscan Medical Group Urgent Care facilities, overseeing multiple clinic sites and leading site based management teams. You will ensure consistent, high-quality patient care and business operations while aligning services with clinical standards, regulatory requirements, patient needs, and organizational goals.

Every day, you will lead daily operations across multiple Urgent Care locations, supporting site-based leaders and clinical teams to ensure consistent, high-quality patient care and service. You will oversee staffing and resource utilization, patient safety, quality outcomes, regulatory compliance, budgets, productivity, and patient satisfaction while identifying opportunities to improve processes, strengthen operations, and enhance the overall patient experience.

To be sucessful in this role, you will bring strong knowledge of health care management principles, Urgent Care operations, and patient care delivery, along with demonstrated expertise in business planning, process improvement, budget management, and personnel leadership. You will be able to recognize opportunities across clinical outcomes, cost containment, patient safety, patient satisfaction, and regulatory compliance and translate them into effective operational strategies. Strong leadership, communication, analytical, and relationship-building skills are essential to successfully guide multiple teams, drive meaningful change, and achieve both clinical and business objectives.

• Operational Leadership: Direct and evaluate operations across multiple Urgent Care sites through subordinate leaders, ensuring safe, efficient, consistent, and high-quality patient care while meeting clinical, operational, financial, and regulatory standards.

• Strategic Planning: Lead short- and long-term planning initiatives that support growth, service expansion, standardization, improved patient outcomes, market opportunities, and organizational priorities.

• Budget & Resource Management: Oversee operating and capital budgets, staffing, resources, productivity, and expenses to ensure responsible financial management and achievement of business objectives.

• Staff Leadership & Development: Lead, coach, and develop site-based management teams; ensure appropriate staffing, training, performance management, and accountability to support operational and patient care goals.

• Quality & Performance Improvement: Develop and implement quality improvement strategies that enhance clinical outcomes, patient safety, customer satisfaction, operational efficiency, and cost effectiveness.

• Compliance & Standards: Ensure compliance with organizational policies, professional standards, accreditation requirements, and applicable laws and regulations while promoting consistent practices across Urgent Care locations.

• Business & Provider Partnerships: Build strong relationships with physicians, medical directors, staff, patients, and key partners to enhance care delivery, customer service, program growth, and overall organizational performance.

• Reporting & Analytics: Monitor and communicate key performance indicators, financial results, productivity, quality metrics, and benchmarking data to identify trends, address challenges, and guide operational decisions.

Job Requirements

Required

• Bachelor’s degree in nursing, business/healthcare administration or a related discipline

• Seven years of progressively responsible of operational/clinical work experience that would demonstrate attainment of the requisite job knowledge/abilities

• Five years of experience in management/leadership capacity.

• Work experience in an urgent care and/or consumer access setting

Preferred

• Master’s degree in a related discipline

Where You’ll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved through the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person — body, mind, and spirit — in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

Pay Range

$63.10 – $104.12 /hour

We are an equal opportunity/affirmative action employer.