Director U.S. Field Excellence & Learning

Moonlaketx; Miami (FL); On-site; USD 140,000 - 210,000; Full time

Job summary

MoonLake is seeking a working-leader to build the learning and field-excellence engine for its U.S. launch organization.

This role covers sales and FRM capability-building, manager development, launch readiness, and certification, not a traditional classroom-training role. You will design onboarding, disease-state education, product training, access capability, customer engagement, business planning, and readiness programs, while partnering with Legal/Compliance, Medical, Market Access, and

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• 8 years of pharmaceutical/biotechnology commercial, field leadership, training, or sales-excellence experience.
• Demonstrated experience leading training for a significant product launch.
• Experience with specialty sales and access/reimbursement capability building.
• Strong adult-learning, facilitation, curriculum-design, coaching, and performance-consulting skills.
• Demonstrated ability to build programs from scratch and operate with limited infrastructure.
• Strong cross-functional leadership.

Responsibilities

• Build the U.S. field learning strategy and capability model for Sales and Field Re-imbursement.
• Design onboarding, disease-state education, product training, access capability, customer engagement, business planning, and launch-readiness programs.
• Own Sales and FRM certification standards in partnership with Legal/Compliance, Medical, Market Access, and functional leadership.
• Develop first-line and second-line manager coaching capabilities, field-coaching tools, and leadership-development programs.
• Lead launch meeting, Plan of Action meeting, and readiness-simulation design; ensure field teams can execute in realistic customer and access scenarios.
• Create readiness scorecards and reinforcement plans based on observed capability gaps, field performance, and launch feedback.
• Manage external training vendors, curriculum partners, and facilitation resources as needed.
• Lead the training team and work cross functionally and collaboratively so content building and execution is in sync with organizational goals
• Partner with Field Compensation, Sales leadership, FRM leadership, Medical and Analytics so training supports the behaviours that matter.

Skills

Training leadership

Specialty sales

Access/reimbursement

Adult learning

Facilitation

Curriculum design

Coaching

Performance consulting

Cross-functional leadership

Education

Bachelor’s degree

Advanced degree

Job description

Job Purpose

Create the learning and field-excellence engine for MoonLake’s U.S. launch organization. This is a working-leader role responsible for Sales and FRM capability-building, manager development, launch readiness, certification, and reinforcement – not a traditional classroom-training role.

Your profile

Major Accountabilities

• Build the U.S. field learning strategy and capability model for Sales and Field Re-imbursement.
• Design and lead onboarding, disease-state education, product training, access ca-pability, customer engagement, business planning, and launch-readiness programs.
• Own Sales and FRM certification standards in partnership with Legal/Compli-ance, Medical, Market Access, and functional leadership.
• Develop first-line and second-line manager coaching capabilities, field-coaching tools, and leadership-development programs.
• Lead launch meeting, Plan of Action meeting, and readiness-simulation design; ensure field teams can execute in realistic customer and access scenarios.
• Create readiness scorecards and reinforcement plans based on observed capability gaps, field performance, and launch feedback.
• Manage external training vendors, curriculum partners, and facilitation resources as needed.
• Lead the training team and work cross functionally and collaboratively so content building and execution is in sync with organizational goals
• Partner with Field Compensation, Sales leadership, FRM leadership, Medical and Analytics so training supports the behaviours that matter.

Job Requirements

Education:

• Bachelor’s degree required; advanced degree preferred.

Experience:

• 8 years of pharmaceutical/biotechnology commercial, field leadership, training, or sales-excellence experience.

Skills/knowledge/behavioural competencies:

• Demonstrated experience leading training for a significant product launch.
• Experience with specialty sales and access/reimbursement capability building.
• Strong adult-learning, facilitation, curriculum-design, coaching, and performance-consulting skills.
• Demonstrated ability to build programs from scratch and operate with limited infrastructure.
• Strong cross-functional leadership

Why us?

An exciting job opportunity awaits you!

MoonLake is a dynamic and innovative company pushing the boundaries of possibility, and we are looking for passionate individuals to join our stellar team.

What we offer:

Learning Environment: An opportunity to learn and grow alongside experienced professionals in a supportive and innovative biotech environment.

Impactful Work: Contribute to ground-breaking projects that have the potential to transform global healthcare.

Flexibility and Balance: Enjoy a healthy work-life balance while making meaningful contributions to our team.

Career Growth: A clear path for career progression, with the chance to take on more responsibilities as you develop your skills.