Director, Title & Registration — Transformation Leader

Element Fleet Corporation; Baltimore (MD); On-site; USD 133,000 - 182,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Retirement savings plans

Job summary

Element Fleet Management in Owings Mills, Maryland, is seeking a Director, Title and Registration to own end-to-end title, registration, and compliance lifecycle across the US and Canada. This role delivers a reliable client experience while modernizing a high-volume operation.

You will lead a team of people leaders, manage budgets, and collaborate with external partners to drive automation, standardization, and cost efficiency, with strong P&L impact and cross-functional influence.

Qualifications

• 10+ years of progressive leadership experience in operations or service delivery environments.
• Demonstrated success leading large scale operational and cultural change.
• Strong financial acumen with experience managing budgets and cost structures.
• Experience with automation, digitization, and process improvement methodologies.
• Ability to operate with autonomy and influence senior leaders, peers, and external partners through strong operational credibility and business acumen.
• Experience leading people leaders and indirect operational staff.

Responsibilities

• Lead the transformation of the Title and Registration function through disciplined change management, clear vision, and sustained adoption of new operating models and behaviors.
• Own the full client and driver experience across the title and registration lifecycle, including outcomes delivered by external partners and government agencies.
• Drive simplification, standardization, and automation to reduce manual processing, improve quality, and increase throughput.
• Provide visible, hands-on leadership to the title processing organization, coaching leaders and teams to deliver strong day to day execution and continuous improvement.
• Own planning, forecasting, and budget management with direct P&L impact, balancing cost discipline with service commitments.
• Manage tag agencies, outsourced providers, and other partners to ensure service, quality, cost, and compliance expectations are met.
• Lead a team of people leaders and indirect operational staff across the US and/or Canada.
• Make complex operational and financial decisions with direct impact on client experience, cost, and compliance.
• Lead highly complex, multi-jurisdictional operations requiring independent judgment and prioritization.
• Solve complex, non-routine problems through process redesign, automation, and cross functional collaboration.

Skills

Leadership experience

Financial acumen

Automation

Autonomy

Influence senior leaders

Leading people leaders

Education

Bachelor's degree

Job description

Element Fleet Management in Owings Mills, Maryland, is seeking a Director, Title and Registration to own end-to-end title, registration, and compliance lifecycle across the US and Canada. This role delivers a reliable client experience while modernizing a high-volume operation.

You will lead a team of people leaders, manage budgets, and collaborate with external partners to drive automation, standardization, and cost efficiency, with strong P&L impact and cross-functional influence.