Director of Title & Registration Transformation

CEI Fleet Collision and Safety; Baltimore (MD); On-site; USD 133,000 - 182,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition reimbursement

Job summary

Element Fleet Management in Owings Mills, MD seeks a Director, Title and Registration to own the end-to-end lifecycle across the US and Canada. You will lead transformation, drive automation, and coach leaders to deliver compliant, cost-efficient service.

This role requires 10+ years in operations leadership, strong financial acumen, and experience with multi-jurisdictional regulatory environments. You will manage budgets, partners, and a team of leaders to deliver exceptional client experience.

Qualifications

• 10+ years of progressive leadership in operations or service delivery.
• Proven success leading large-scale operational and cultural change.
• Strong financial acumen with experience managing budgets and cost structures.
• Experience with automation, digitization, and process improvement methodologies.
• Ability to operate with autonomy and influence senior leaders, peers, and external partners.
• Experience leading people leaders and indirect operational staff.

Responsibilities

• Lead the transformation of the Title and Registration function through disciplined change management, clear vision, and sustained adoption of new operating models and behaviors.
• Own the full client and driver experience across the title and registration lifecycle, including outcomes delivered by external partners and government agencies.
• Drive simplification, standardization, and automation to reduce manual processing, improve quality, and increase throughput.
• Provide visible, hands-on leadership to the title processing organization, coaching leaders and teams to deliver strong day to day execution and continuous improvement.
• Own planning, forecasting, and budget management with direct P&L impact, balancing cost discipline with service commitments.
• Manage tag agencies, outsourced providers, and other partners to ensure service, quality, cost, and compliance expectations are met.
• Lead a team of people leaders and indirect operational staff across the US and/or Canada.
• Make complex operational and financial decisions with direct impact on client experience, cost, and compliance.
• Lead highly complex, multi-jurisdictional operations requiring independent judgment and prioritization.
• Solve complex, non-routine problems through process redesign, automation, and cross functional collaboration.

Skills

Leadership experience

Change management

Financial acumen

Automation experience

Autonomy

People leadership

Multi-jurisdiction

Education

College degree

Job description

Element Fleet Management in Owings Mills, MD seeks a Director, Title and Registration to own the end-to-end lifecycle across the US and Canada. You will lead transformation, drive automation, and coach leaders to deliver compliant, cost-efficient service.

This role requires 10+ years in operations leadership, strong financial acumen, and experience with multi-jurisdictional regulatory environments. You will manage budgets, partners, and a team of leaders to deliver exceptional client experience.